Beige Box Aroma Emitters, Why |Recommended: YesThe beige boxes recently installed everywhere in the building that emit sprays of aroma smell pretty horrendous. The building never smelled that bad in the first place, not sure what the point was unless there is some kind of pest deterrent involved Hope not. If I'm waiting by the elevator and the thing sprays I smell like it for the next few hours some kind of overpowering mix between hand sanitizer and a car air freshener , not how I want to start the day.
The Lobby Always Smells Great|Recommended: YesI have lived here for a month the first 30 days I had continuous problems with my electrical setup in my apartment. I couldn't keep the microwave plugged in or even use it without the power going out in the entire apartment. I also would have to keep the electrical stove running in order to keep the electricity running. I had to personally contact maintenance 3-4 times before they finally got it fixed with SMUD. Other than that the elevators are slow and don't work properly. I once had to wait for an elevator to get to my floor for 3 and a half minutes and i counted Mississippi seconds. When i moved in i was told to make a list of things that were broken or needed repair in my apartment due to the previous tenants. I told maintanence the list of problems in the apartment and was never followed up after the first run-thru in the apartment where the guy came in looked at everything and said i will have to get back to you-- that was 4 weeks ago. On the first day i moved in i was told to park my car in the parking garage until Abm parking staff came back on Monday because i moved in on a Friday. The car was towed and i had to pay 500 dollars to get it out. I was told by the front desk that you usually only get towed if you have previous parking tickets with the county of Sacramento - which i didnt. Normally you get a 45 parking ticket if you park illegally in the parking garage. The billing process is confusing - they have a new company called utility smart which automatically charged my account 1900 without me approving the payment. Horrible maintance staff and i have had a horrible experience with this being my first apartment i have lived in. Subsequently, the rent is overpriced... But... but... but The Lobby Always Smells Great.
Great office staff |Recommended: YesNew team has been a pleasure so far Rehanna always gives my dogs office treats and Emily always remembers my name when I'm in the office for packages. I recommend that the company should do something about offering us residents free parking. Parking costs 110.00 a month in addition to rent. Also getting used to everything paperless was a hassle at first but I understand it's the new companie's policy. Other then that, the transition has been excellent to me so far.
Google|Recommended: YesLove this new manager and the staff. The new owners have done a great job with everything so far
Capitol towers Lifestyle|Recommended: YesOne of the underrated perks of Capitol Towers are the free fitness classes for residents. There is a basement gym which is normally open for great fitness classes, strength training, zumba, and personal defense. If you factor in the costs of working with a personal trainer elsewhere it helps justify the high rent. The only problem with the basement of the tower is that it floods periodically in winter. And the plumbing in the basement laundry room backs up onto the floor.
Hello Rory, Thank you for taking the time to post. We read all of the reviews with the goal to improve the experience of living in a Weidner community for our residents. Please know that we value hearing your feedback along with your choice to make your home with us here at Capitol Towers Apartment Homes. Kind regards, Kristie - Weidner Customer Service
Great Location|Recommended: YesI love living in Capitol Towers. The location is unbeatable, and it is a great place for dogs. The patios in the villas are wonderful for dogs. The one thing I am not satisfied with is the insulation resulting from the sliding doors, but that is only because they are older doors. Other than that, the apartment is great and worth every penny
Hello Alexandra, Thank you for taking the time to post. We read all of the reviews with the goal to improve the experience of living in a Weidner community for our residents. Please know that we value hearing your feedback along with your choice to make your home with us here at Capitol Towers Apartment Homes. Kind regards, Kristie - Weidner Customer Service
Serviceable but you can do better|Recommended: NoIf you want a central location then Capital Towers is great, that location however comes with parking that is not always available, elevators that don't work well and amenities that they show you but then want you to pay for to use. You won't hear your neighbors but you here all the people outside especially on game nights when they come and take all the parking. Security here is an illusion, doors are routinely propped open and the entry system rarely works so you will be going down to the lobby to let your guests in. Hopefully the elevator is working. The grounds are beautiful but the constant whine of leaf blowers will likely get to you unless you live on an upper floor. Having a dog here is great but there isn't a dog park and too many humans can't be bothered to pick up their pets waste. In short it doesn't suck, you are paying for location and maybe a nice pool.
Hello Mary, Thank you for providing your feedback online. Weidner Apartment Homes acquired the Capitol Towers community at the end of 2016 and we are investing long term to improve the experience of living in a Weidner community for our residents. My apologies on any frustration regarding the elevator, we are in process with the service provider for some parts replacement and we are also vetting additional security companies so that we can ensure that we are receiving the best service. We have also addressed the loud machinery and this type of activity should not be happening during quiet hours (please do let us know if you experience this again in the future). We thank you for your patience regarding these items and please know that we appreciate your choice to make your home here with us at Capitol Towers Apartment Homes. Kind regards, Kristie - Weidner Customer Service
Resident Review|Recommended: NoI would say the location is golden. You are within walking distance to everything. The apartments themselves are not kept up too well i.e. outdated fixtures, sloppy paint job, outdated appliances . When I scheduled maintenance to come and repair something, things turned up missing. When I tried to schedule maintenance after 6pm when I was at the apartment they would not accommodate until I complained to management. As far as management and accommodations for working individuals in regards to maintenance, it is less than satisfactory. Management has changed recently over the last few months, so maybe new residents will have better luck. Also, my apartment had several flaws old damage that you can tell tried to be patched up but was not done very well. For instance, the toilet has a huge crack in the base of it and looks like someone tried gluing it back together rather than replacing. Also, the ventilation in the bathroom is less than satisfactory. There is a consistent musty smell because the fan is not strong enough, therefore, moisture is trapped. I have to open the window constantly when taking a shower to let it air out even in the cold winter . The apartments seemed to be priced solely on location. If it weren't for the location I would definitely not have considered these apartments. Maybe living in the tower is a different experience, but I lived in the villas around the tower.
Hi there Chris, We welcome hearing feedback from all of our valued residents and my apologies if you have had an experience that has caused you any frustration. We read all of the reviews with the goal to improve the experience of living in a Weidner community for our residents and appreciate you mentioning specifics so that we can take this opportunity to work toward improvement. Kind regards, Weidner Customer Service
Nice, but a little expensive and hard to find parking during the week|Recommended: YesA lot of nice amenities and relatively safe area however, parking here is unacceptable. It's frustrating to pay 100 a month for a spot that isn't even guaranteed.
Hello Britnee, Thank you for your posting and for providing specifics so that we are aware of the source of frustration. We do have the option for reserved parking spaces and one can obtain a parking permit from the city for street parking for an alternative solution. Again, we value hearing your feedback along with your choice to make your home here with us at the Capitol Towers community. Kind regards, Kristie - Weidner Customer Service
New Staff |Recommended: NoThe New short Asian girl Rude AF - New to fire her. No professionalism and Helpless
Hello Heriberto, I appreciate hearing from you and wanted to extend on my apologies for any frustration you may have experienced regarding your interaction on-site. Please know that we will be taking this opportunity for ongoing training with our teams and we thank you for your patience. If you have any issues moving forward, please do not hesitate to let us know so that we can work toward improvement on behalf of our valued residents. Kind regards, Kristie - Weidner Customer Service
Words|Recommended: NoWords words words words words
Hello Marcus, Thank you for taking the time to post online. We read all of the reviews with the goal to improve the experience of living in a Weidner community for our residents. If you have interest in elaborating on your post so that we can work toward improvement, please do not hesitate to connect with our Customer Service department at 855.411.9343 or via email at firstname.lastname@example.org at your earliest opportunity. Kind regards, Kristie - Weidner Customer Service
Nice property still needing process improvements|Recommended: YesMany issues with the management, but they are decent.
Nice and quite community |Recommended: YesConvenient location to downtown, 5-10 minute walk from multiple State Departments and the Capitol building. Beautiful premises, quite and friendly neighbors. I would highly recommend this complex to anyone working downtown that is not interested in commuting.
Hi there Megan, We appreciate hearing from you and knowing that the location of the Capitol Towers Apartment Home community is of benefit for you - welcome home! Kind regards, Kristie - Weidner Customer Service
Fun stuff|Recommended: YesPlace is nice and quiet. Maintanence needs more attention from management. Also need to figure out geo-tagging for google earth on some units.
Hello Michael, Thank you for posting feedback of your experience. We have just acquired ownership of the Capitol Towers Apartment Home community and we are investing long term to improve the experience of living in a Weidner community for our residents. Please know that we value hearing your feedback along with your choice to make your home with us here. If you have interest in discussing your experiences in further detail, please do not hesitate to connect with your on-site team or with the Customer Service department at at 855.411.9343 or via email at email@example.com at your earliest opportunity. Kind regards, Weidner Customer Service Kind regards, Kristie - Weidner Customer Service
Quiet and Convenient|Recommended: YesLiving in Capitol Towers, we are able to enjoy downtown and its numerous restaurants and activities. Professionally, I have the convenience of walking to work every day.
Hi Chandavid, this is Jen from Customer Service. Thanks so much for the feedback, we appreciate hearing from our residents! Thank you again, Jen