Thank you for the positive feedback!
Tidy, professionally ran complex|Recommended: YesThe Reserve is a good choice for its location in Abilene. The complex is an easy drive to many local restaurants, stores, and attractions.
Thank you for the kind words Delaine! If there is ever anything you need to feel more at home, please do not hesitate to reach out!
Great|Recommended: YesFeel safe . Great place for kids for family .
Thank you for the kind words, Souzi! We are so happy to hear you're enjoying your home at the Reserve at Abilene Community. If there is ever anything we can do to make you feel more at home, please do not hesitate to reach out!
Very pleased|Recommended: YesLeaky windows and walls never addressed. Other maintenance issue fixed right away a matter of hours after I logged the complaint. Very nice place to live feels like a home not an apartment. But my OCD has noticed a lot items that need repair or replaced. Parking is a pain really far from apartment if you live on bottom floor. No handicapped access to apartment door or from parking lot. But overall best apartment complex in Abilene..
Hi Shawn, Thank you so much for taking the time to share your experience! I'm interested in discussing the items that we could address that would make you feel more proud of your home! Please feel free to contact me directly at our Customer Service department at your earliest opportunity (855.411.9343 or via email at firstname.lastname@example.org) so that we can discuss your residency in further detail and take this opportunity to work toward improvement. Take Care, Weidner Customer Service
Very nice , I love it here but when someone flushes the toilet from upstairs I can hear it run down my walls .. kinda gross lol|Recommended: YesIt’s nice very clean and safe environment especially if you have little kids you feel very safe. My neighbors are super nice everyone seems very friendly.
Thank you for the kind feedback! We love that you feel safe and are enjoying your home at The Reserve at Abilene Community. Take Care, Weidner Customer Service
Sound insulation is very mediocre.|Recommended: YesBuildings, facilities, and grounds are kept very well. The staff is awesome. Maintenance personnel are very knowledgeable and respond in a timely manner to any and all request. Sound insulation is mediocre at best.
Hi Nikkie, Thank you for the feedback and the five star recommendation! Take Care, Weidner Customer Service
Mediocre|Recommended: NoWhen I first moved in my apartment seemed fine, it was not. The carpet in the living room was completely soaked up in water from a leaking pipe. I mentioned the wet carpet the day after and they wrote it off as just part of the carpet cleaning process. There I was two days later left with a huge puddle, if it wasn't for my husband checking we wouldn't have found out about the leak. They provided us with a carpet cleaning and a fan to dry out the area. I had to have the fan on for 2 days over 14 hours on till the spot dried. I mentioned my concern to the staff about the energy usage and the manager came out with an attitude, her fix was tossing and gift card on the table. No manners at all, who just tosses things at customers. Issue number two, I asked for another key for my apartment which is supposed to come with two. One week later and i was never provided with a key, so I paid out of my pocket to make a copy of my own. Third issur, the payment Portal sucks You pay your rent due and find out you still owe more, because they forgot to add the correct amount. That is some crap, has happened multiple times and that is an extra processing fee every time. I have even call before paying the rent to verify the amount is correct, since I did the math and it showed it wasn't. They tell me it's correct and to pay what the amount shows online. Well that turns out to not be true, they update the price after I've paid. There is no positive things to day other than, the maintenance crew is nice and fast at their job. Also you get charged for trash disposal and that isn't even valet. I can't wait to move out, I've lived in so many apartments and I've never had so many issues.
Hi Raven, We appreciate you taking the time to post a star rating regarding your experience with us at The Reserve at Abilene community. We welcome hearing our valued residents feedback and if you have interest in elaborating on your residential experience, please do not hesitate to connect with our Customer Service department at your earliest opportunity (855.411.9343 or via email at email@example.com) so that we can discuss your residency in further detail and take this opportunity to work toward improvement. Thank you for your time and we look forward to hearing from you!
Good So far |Recommended: YesBeen here two months, so far no real issues. Love it Would like better parking and better grilling options.
Hello Katherine, We value hearing your feedback and thank you for taking the time to post it online. Thank you for your recommendation and for choosing to make your home here with us at The Reserve at Abilene community. Kind regards, Weidner Customer Service
Comfortable property conveniently located.|Recommended: YesIt is a comfortable place to live. A bit more expensive than others of comparable quality. Location is good, within reasonable distance of quality restaurant and retail locations. Friendly and professional staff.
Thanks so much for posting your feedback and letting us know that you are having a positive experience with the on-site teams and enjoying the location. Take good care, Weidner Customer Service
A nice classy place to call home|Recommended: YesWonderful warm and friendly staff, clean and roomy apartments, clean grounds
Good not Great|Recommended: YesThe Reserve is pretty nice. The cost isn't bad for what you get. The parking isn't the best. We have one covered spot for a 3-bedroom apartment and so the other two cars have to park a little ways away. We've had a recurring issue with a dog who barks throughout the day and night and there hasn't been any resolution. Lastly, when we moved in we had a lot of maintenance issues that required attention, but it took them a while to fix them. We weren't able to use our bathroom for a week. After everything got fixed though it's been pretty good. It is a quite neighborhood besides the dog and they do a good job at keeping the outside area clean. The staff in the leasing office is also very nice and helpful.
This place is pretty good |Recommended: YesOverall I have been very pleased with my apartment. Very easy to find parking, maintenance is extremely fast, and the landscape is kept neat. The layout and design of the apartments were very well thought out. A few concerns that I have had though is being able to hear my neighbors, like every word that is said, hearing music played from 2 apartment buildings away, and people revving engines early in the morning. Also, when I had questions when I was moving in, the front desk workers were stand-offish when I asked about basic information.
Thank you|Recommended: Yes3 months went way to fast thank you
Conveniently located, perfect for temporary living|Recommended: YesThis is not the kind of place you're going to want to settle down in, but it provides a nice area to live on a temporary basis. Its location is its best feature, as many great restaurants and shopping areas are very nearby.
It's a great place to live. |Recommended: YesNice, quiet, and feels like home.