Overall great property although we can hear upstairs neighbors a lot|Recommended: YesOverall great property although we can hear upstairs neighbors a lot. Beautiful apartments inside and out though Also maintenance is very helpful and timely
Convenient location|Recommended: YesThe walls are really thin, so if you have neighbors that like watching tv or like to talk, you will hear it. There is a serious wasp and moth issue here. The rent is fairly high for what you get, but that's not too big of a deal. Maintenance is fairly prompt, but so far they don't do a thorough job of addressing issues. Office staff is friendly, but depending on who is there, the person may be limited on helping you with issues. Parking is practically non-existent after about 7-8pm. The only way to somewhat mitigate the parking issue, is to buy covered parking, which is 30 month. I feel 15-20 would have been fair. The only redeeming quality of these apartments is the location. Under different circumstances, I would have just rented a house duplex.
I like the property very well.|Recommended: YesI would tell them that I really like living here. The apartments have a good layout the maintenance guys are excellent about working quickly on requests. The office staff are professional and accommodating. I can easily hear my upstairs neighbors walking around, and I can occasionally hear my next door neighbors talking through my bedroom wall. Otherwise, noise is good. Parking can be hard for guests, but that might also be the location that I am at in the complex.
Good apartments, terrible parking|Recommended: YesIf you have a job that gets off past 6, you will never get a parking spot anywhere near your apartment.
Great place to live|Recommended: Yeshighly recommended.
I have a nice experience there |Recommended: YesNice place to live, very comfortable apartments, friendly staff and best in town
Not satisfied|Recommended: NoMaintenance is never quick and the office staff doesn't do what they say they will
Need to paint the outside of apartments and people with animals need to pick up after them.|Recommended: YesGood place to live but need a security gate so other people don't come to use the pool and the basketball court
Hi Eric, great feedback! Thanks so much for posting and letting us know that you are enjoying your home at the Residence at Heritage Park community. We appreciate the positive rating along with giving us the chance to improve. Best, Weidner Customer Service
Great place to live|Recommended: YesIts easy and nice and the property is well kept and they are willing to help when needed.
Beautiful, expensive and sounds travels through walls|Recommended: YesThe grounds are beautiful, the staff professional and the maintenance team fixes problems. The apartments are expensive relative to their size, but the price point is designed to excluded a certain type of resident. As such the grounds are relatively safe, well manicured and free from excess drama. The walls and ceiling are thin so resting during odd shifts is challenging. I can hear the conversations of my upstairs neighbors rather easily and know exactly what room they are in at all times. Honestly if the apartment was better sound proofed, the price point wouldn't be as much of an issue.
Its good and Im satisfied|Recommended: YesIm safe on this apartment
Hi there Leonora, We value hearing your feedback and thank you for taking the time to post to let us know that you are satisfied at The Residence at the COR community - welcome home! Take good care, Kristie - Weidner Customer Service
Family-friendly, exclusive and quiet neighborhood|Recommended: Yesfeels safe and comfortable to live in...
Hello Mona, Thank you for posting and for choosing to make your home here with us at The Residence at Heritage Park community! Take care, Kristie - Weidner Customer Service
Could use some work, but newer and nicer than most of the surrounding area apartments |Recommended: YesI would tell them I've enjoyed living here so far. I have a few problems, but I believe they're not problems Weidner can't overcome. My 1 complaint comes because of this month's rent payment. I had never been late before, but because of a change in my pay schedule, I was going to be a few days late. Literally on November 4th, before I could even place a call to the front desk, I came out of my apartment to find a notice to vacate. When I called the front desk, they told me that the letter is a formality that goes out to all residents who are late. I was shocked. These apartments are considerably more expensive than all the other apartments in that area. If you have a good resident that always pays rent on time, it's insulting, I think to be threatened with an eviction notice the first day you're late. Or any day after that, unless a phone call was made to you first. I scheduled a day to pay, of course including late fees, but was very put off by the notice. I think it's in very poor taste. Second, I have always had issues paying online. I prefer to pay with a cashier's check or money order. I get that it's inevitable. Everyone will eventually be obligated to pay online. My experience with that has been terrible. I still have a 49 fee that I refuse to pay and will not pay because over labor day holiday, when the office was closed for the long weekend and I paid using e-check, the payment showed that it went through. I know because I kept calling after the holiday and was told that yes, the payment went through. However, my bank account showed that no drafts were made. Finally, it turns out the e-check didn't work, so I was charged that fee. Upon inspection, everything was correct on the e-ckeck and the was in the account. I have proof of that in my bank account statements, regarding dates, etc.. Another issue was the money transfer through money gram. I've literally spent two hours in the past, going through moneygram to pay. I will call and call, they tell me I'm all set-up to pay at the front desk, then when I go to pay at the cashier they can't pull up my name. It's been a very frustrating experience. Thirdly, I kept my sister's dog for a few days while she was in the hospital. I took him out on the grounds to use the restroom and noticed that there's dog poop EVERYWHERE. Even though there are dog poop baggies, most of the college kids, or whomever it is that's leaving their dog poopy behind, just does so without worrying about it. It would be nice to have someone pick that up. Especially considering you guys can afford it with the rent prices you charge. Lastly, there are small issues like plugs in the apartment not working and it would be nice to have the charge I was promised would be removed off my account be removed. Other than those small issues, the apartments have a beautiful aesthetic and I rarely ever hear the neighbors. Thank you
Hello Amanda, We appreciate hearing from you and I see that your post was a bit ago but I wanted to thank you for providing specifies so that we are aware of the source of frustration. I understand that you had been working with the Community Director on these items but wanted to provide a bit of feedback in reference to payment and pets. Rent is always due on the first of the month and we do provide a grace period and you are correct that we do charge a fee once that date is hit. For your property it is on the 4th. In reference to pets, there is a deposit required and if a dog were to come to the property in this fashion, the pet would need to be registered with the office and a fee is required. I do apologize for the auto generated notices as our intent is not to frustrate anyone but to inform residents of the steps in the process. Thank you for taking the time to post and for choosing to reside at The Residence at Heritage Park community. Kind regards, Kristie - Weidner Customer Service
Nice property, but noisy|Recommended: YesI enjoy living here. It's nice, but I can hear my neighbors or kids running around all day long.
Hi there Lindsey, Thanks so much for the rating and recommendation - we appreciate it! If you are experiencing any issues regarding excessive noise, please do not hesitate to connect with the onsite team at 325.674.9300 or via email at residence@Weidner.com so that we can assist and document any excessive instances. We value your feedback and choice to make your home here with us at the The Residence at Heritage Park community. Kind regards, Kristie - Weidner Customer Service
FEE FOR PAYING RENT ONLINE|Recommended: NoYou are forced to pay your rent online and there is a huge fee for doing so. When we moved in the apartment it was summer and plenty of parking and the complex was quite. The fact that they said the complex was very quite is what made it so attractive. It is now filled with college students and loud music all hours of the night and no parking. Other than that it is a nice complex.
Hi there Jodie, I appreciate hearing from you and my apologies for any frustration you may be experiencing. We do provide various payment options and you can set up paperless payments via the online portal using your bank account and no fee is associated with this payment option. The fees that are associated with credit card payments are not dictated by Weidner and are collected via the 3 party payment processor and forwarded on directly to the credit card company. Unfortunately we have no control over the fees that are dictated by the credit card company in order to provide this payment option to our residents. Hopefully this will be a positive solution for you and if you have any questions please do not hesitate to connect with your on-site team or here with us in the Customer Service department at 855.411.9343 or via email at firstname.lastname@example.org at your earliest opportunity. Kind regards, Kristie - Customer Service