Great experience for my duration in Abilene|Recommended: YesOverall, the apartment experience was positive. I think there was a lot of bug issues though. But I think it may just be specific to Texas. They do pest control. The management office have been very helpful with helping of pest control management. There are always parking around the complex, but it may not be necessarily in front of your unit. I have only had one issue or incidence from a fellow neighbor, but other than that my experience have been positive.
I love it here|Recommended: YesI have lived here for 1 1 2 years and I love it. I pay a little more rent than the average apartment in Abilene but I feel safe, the grounds are kept beautiful, Any concern I have is addressed by the office staff immediately. They do not put up with bad behavior. The kids who live here are great kids. This is a great community and a wonderful place to call home
Good place to live, rent could be more reasonable |Recommended: YesIt's a nice place to stay. Not to much going on here compared to other complexes in Abilene. Rent is a little pricey for people without a roommate or spouse.
Office staff is awesome |Recommended: YesThe office personnel has had to deal with us on several issues. They have always taken care of us in a very polite manner. Their compassion and their willingness to help is the best we've ever experienced. Would highly recommend The Residence to anyone.
Wonderful property to live at in north Abilene|Recommended: YesBlanca will help you with all of your needs I have had such a great experience living here that I have renewed for another year. The price is high, but you get what you pay for. The apartments are sprayed for bugs monthly, the lawn and pool are always taken care of. Any time I need maintenance I fill out a request, and the issue is resolved in a timely manner whether emergent or not . The gym has all of the necessities and is always clean towels are provided in baskets . Everyone compliments my apartment when they visit. These are luxury apartments for Abilene. I have never had any issues with management. Truly a wonderful staff here
Spacious master bedroom and walk in closet |Recommended: YesLoved the staff They're always willing to help and make your stay as comfortable as possible. They have great amenities such as a pool and gym, both very well kept. Overall, best place to live in Abilene if you're looking for apartment living
Elegant |Recommended: YesIt was a pleasurable experience
Hello Jordan, Thanks so much for posting and I am happy to hear that you are having a positive experience at your community. Kind regards, Kristie - Customer Service
Wonderful place to live |Recommended: YesBlanca was very welcoming and helped in any way possible. The facility was wonderful and always well maintained.
Unprofessional and incredibly rude. |Recommended: NoThe apartments are adequate and would be much more enjoyable if the office staff was more pleasant to interact with. I have never had an issue like this before with any other place I have lived so it's been very appalling. There is also no parking after 6 30 pm and you have to park at the complete opposite end of the apartment and the lighting is very poor.
Hi Nicole, Thank you for your feedback and giving us the opportunity to improve. I have looked into your concerns you mention and wanted to clarify that the Community Director is in the office from 7:30 am - 6:00 pm and she has to abide by the rules of the lease that both parties signed. If you would like to contact me directly I can be reached at 425-250-2961. Take care, Wendee - Customer Service
Highly recommended |Recommended: YesI lived at the residence at heritage park for nearly two years and would highly recommend it to anyone new to the area. The grounds are well kept, gym and pool area are kept clean. There are basketball and volley ball courts and bbqs outside. The units are clean and well maintained and for the price you really can't find a higher quality apartment. Management are friendly and efficient and maintenance is quick to respond and fixes things right the first time. I have had a great experience here and would recommend it to my friends
HI Brandon, It is so nice to hear that you "Highly Recommend" the community. We love to hear the feedback. I will be sure to pass your kind words along to the team. Take care, Wendee - Customer Service
Blanca is outstanding, you should promote her.|Recommended: YesIt was a great experience, the pool was great and your staff was very helpful. Blanca was especially great. She was always professional, courteous and went out of her way to take care of her tenants.
Hi Chris, thanks so much for the 5 star review and kind words. I will be sure to share your review with Blanca and the team. Take care, Wendee - Customer Service
Outstanding place to live on the outskirts of town. |Recommended: YesI've already had people ask. I've told them that the office personnel and maintenance staff are very professional and provide prompt quality service. The swimming pool is well maintained and of good size. I actually feel somewhat safe in this apartment complex. Thank you for your great work.
Hello Amber, Thanks so much for posting feedback regarding your residential experience with us and for the kind words toward the staff and community. We think both are pretty super as well! I will be sure that the onsite team is aware of your review and will tell them to keep up the great work! Kind regards, Kristie - Customer Service
I love it.|Recommended: YesLiving here is great The people in the office are so helpful and they get everything done in a timely manner. If we have any problems or concerns, they DON'T ignore us. We love it here
Hi Janette, this is Wendee from Customer Service. Thanks so much for the feedback. We are so glad to hear you love living the community and I agree the staff is very helpful. Take care, Wendee
LOVED IT :-)|Recommended: YesMe & my 3 children lived out there for a yr. When our lease was up we moved...we've missed it since we pulled out of the parking lot on moving day!!! GREAT PLACE TO LIVE!!!
It's a nice complex.|Recommended: YesIt's fairly quiet, but walls/ceilings are thin so you can hear upstairs neighbors walking, sometimes you can hear them talking, nailing, showering...etc. Some residents seem a little inconsiderate with cigarettes and beer cans. And the grounds don't seem to be kept up quickly. We have found many cigarette butts around in the grass. The pool is very nice! We are waiting on the basketball goals to be put up. The workout room will give you the basics. The laundry facility is small. There are only 2 washers and 2 dryers. And one washer is currently out of service. It costs $1.50 per load. I thought that was a little high. Otherwise, we have been fairly happy with the overall experience here.
Hi Lyana, this is Wendee from WAH Customer Service. Thanks so much for the feedback, we appreciate hearing from our residents! Thank you again, Wendee