Well run with great amenities. |Recommended: YesPeople are easy to work with and the apartments are great quality. The ability to pay rent online is easy and efficient.
Hi Andrea, We value hearing your feedback and knowing that you are enjoying your home. Thank you for your post as well as your 5-star rating of The Highlands Luxury Residences - Welcome home! Take good care, Weidner Customer Service
Good value, pleasant environment, nice location.|Recommended: YesThe office staff is immediately responsive, polite, and friendly. Maintenance completes any work orders promptly. Grounds are well cared for, even when there's a ton of snow. My unit is very quiet, and neighbors friendly. Club house and workout facilities are less that what I'd prefer, but overall the value is good.
Great property|Recommended: Yesvery nice apartments, large rooms, washer dryers, Garage, walking closets, garden bath tub, fireplace, porch. I don't like that the entrance to each apartment is next to the neighbors doors. I think the grounds are very bad, dog poop everywhere, I cleaned up mine, but many neighbors let their dogs go everywhere, so unless a dog person, this is probably not the place to live. Maintenance, the few times I used them, they took forever to respond, two to three weeks to respond to a problem unless emergent, is bad. I would recommend to a friend, the apartments inside are very nice, i feel secure here too. Im moving because I found a house in a good location to rent.
Best property in Anchorage|Recommended: YesBest value and best appearance in anchorage. Very well kept. Awesome views. Has devoted covered parking and outlet for engine block heater. Staff is great and willing to work with you. Very pet friendly but have to pay pet rent. Overall a well built and well maintained property.
Hi Jake, this is Jen from Customer Service. Thanks so much for the feedback, we appreciate hearing from our residents! I am glad to hear that you are enjoying the amazing views and that the onsite team has been so helpful. Thank you again, Jen
Great Place to Live|Recommended: YesWhat a great place to live. I've live in many state and place. Highland Luxury Apartment is one of the best Grounds are clean well kept. The Apartments are welcoming, and warm Any issues are taken care of in a timely manners .... SO COME JOIN US.
Hello Kathy, We love hearing that the grounds are well kept and that your apartment home has a "welcoming" feeling. Thank you for choosing The Highlands Luxury Residences and we welcome you home! Kind regards, Kristie - Weidner Customer Service
Good experience for the most part.|Recommended: YesDecent place to rent. Not bad overall.
Hi there Kyle, We read all of the reviews with the goal to improve the experience of living in a Weidner community for our residents. Please know that we value hearing your feedback along with your choice to make your home with us here at The Highlands Luxury Residences. Kind regards, Kristie - Weidner Customer Service
Safety|Recommended: YesWe chose this place for safety.
Hi there Christopher, Great to hear from you and to know that you are enjoying your home. Thanks for the recommendation and for your choice to make your home here with us at The Highlands Luxury Residences. Take good care, Kristie - Weidner Customer Service
Safe|Recommended: YesVery safe community and very pet friendly.
Hi there Rachel, We appreciate hearing your feedback and thank you for the recommendation! Take care, Kristie - Weidner Customer Service
NIce clean and secure complex.|Recommended: YesVery nice for apartment living. Clean, secure and nice amenities and great staff in the office.
Lived here for 7 years|Recommended: YesI would say little expensive but a nice place to live everyone in the office friendly and so is the maintenance staff Jake and John
Luxury-ish Apartment, Luxury High Price|Recommended: NoIn living here 5 years since June 2011 in the same apartment, the gate on the gated' community worked for 2-3 weeks one of the main reasons my wife chose this complex. Security has gone extremely downhill since we moved in. Amenities such as the community gym' and hot tub were nice to have but not utilized by my wife or myself often. Some of the neighbors were great, very friendly and nice, but others were less than desirable between hearing loud noises at odd hours or discourteous in their parking methods nothing against Weidner or the staff at Highlands, they were very responsive when i alerted them to issues with our neighbors . Apartment itself was of good quality, standard cabinets and counters with basic appliances, but for the cost per month i expected more we were in an apartment with 1 window and 1 sliding glass door both on the same side of the building, the north side, which made for a very dark, stuffy apartment especially since every year when we renewed our lease, besides not having the same person s to talk to during renewal high staff turnover , the suggested new rate per month started to become outrageous, jumping 500 or more each year, which we fought to keep under 2000 month as we felt there was no reason to increase it so sharply for an apartment of our size Sinclair w Garage . Having the gas heat integrated into the cost was nice, as well as a discount with GCI for the basic cable package, but the building combined water was a little weird one meter for the whole building, then usage gets divided somehow among the residents someone could, in theory, use a ton of water one month and then everyone would share in the cost . Electricity was through Chugach. The garage was very basic and easy to maintain, no issues at all. We had 2 dogs and walking them within the complex was very easy, however some other dog owners made this experience less than desirable. Some owners would on colder days let their dog run free to where then wanted to go to the bathroom and then run back and subsequently not clean up after them because it was too cold, too early in the morning, or because they thought it would get covered up in the snow. More often than not, it was mostly because they didn't have a spare bag on there person to pick up their pet's waste due to not being near a bag dispenser or the dispenser being empty usually not more than a couple days . The grounds during the winter are okay, there are weird spots that get sun and others that do not leading to large icy spots immediately adjacent to 100 dry spots, rocks can only go so far. Rocks were cleaned up fairly quickly probably a couple weeks after the city was done . Summer was better, grass was well maintained sans a rogue dog poo . The maintenance staff was very timely in fixing issues in our apartment, the longest wait we had from submittal to completion was 1 week due to waiting on a part. The move out process with the current staff as of Feb 2016 was very helpful and made the process extremely easy. They have even went so far as to help with our mail as the USPS has been less than helpful.
Friendly and Helpful Staff|Recommended: YesReminds me of a condo vacation rental it's not luxurious as far as appliances go because it's basic standard with small living quarters, however, it's well managed and maintained.
Hello Kaisha, I'm Kristie from the Customer Service department and I thank you for posting. It is great to hear that you are enjoying your home and that the staff has been friendly and helpful! Kind regards, Kristie - Customer Service
Nice complex, needs new carpet and a few fixes|Recommended: YesNoisy. Not much to be done with inconsiderate neighbors. Beau's owner stands in middle of street daily between 6 7am and yells at him. Other neighbor went out on balcony to yell at owner letting dog bark for 10 plus min at 2am. Paint crews with beeping machinery for 4 weeks daily from 7 45 on. Another neighbor asked them to shut machine down when not moving it to stop the beeping. Nice place but don't expect much sleep.
Hi Susan, thanks so much for the feedback & four stars. It is frustrating when everyone living in the communal space does not respect those around them. We are sorry for the loss of sleep. Please let the office know who these neighbors are so they can get in touch with them regarding the noise disturbance. Take care, Wendee - Customer Service
Perfect neighborhood, friendly neighbors, quiet|Recommended: YesI ve enjoyed living here. The neighbors are relatively quiet and parking is nice and close. The only noise I really hear is from the club apartments. The grounds are kept up. The only complaint I do have is that some people do not pick up after their animals.
Hi Stephanie, this is Wendee from Customer Service. Thank your for your review, we love to hear the feedback from our residents. I will be sure to pass your kind words along to the team. Take care, Wendee
Awesome !|Recommended: YesI have lived at Highlands for about a year and a half. The complex is beautiful. Maintenance is fast to resolve issues and they are very nice. The complex is relatively quiet but I can occasionally hear my neighbor s dog or vacuum cleaner. There is always enough parking for my visiting friends. Overall I d say it s one of the better choices in Anchorage.