Very unhappy with their responses. |Recommended: NoWas good for some time, however, their care for the second and third floor apartments lacked. No maintenance. Was not taken care of--my granddaughter always said that the stairs looked like it was ready for Halloween.
Hi Carol, thanks so much for the feedback. I wanted to share some info that I found regarding your concerns. All five work orders that were entered have been completed within 24 hours. Four to five buildings a month do receive a carpet cleaning in the hallways. We have pest control out every Friday and they de-web as part of their service. Pest control usually hits 2-3 buildings a week. If you would like to contact me directly to discuss your concerns in greater detail please call me at 855.411.9343 or email firstname.lastname@example.org. Take care, Wendee - Customer Service
Awesome place for snow birds|Recommended: Yesit was a wonderful experience. The staff was by far awesome. Place very well maintained.
Hi Michael, this is Wendee from Customer Service. Thanks so much for your review. We love to hear the feedback from our residents. I will be sure to pass your kind words on to the team. Take care, Wendee
I LOVED THIS PLACE |Recommended: YesPeaceful, friendly, clean and beautiful. The staff is amazing and friendly
Hi Casey, so glad to hear that you loved living here! You will be missed! I will be sure to pass your kind words on to the team. Take care, Wendee
Great place to live|Recommended: YesI just signed my 3rd lease. Love living here. Great amenities and Always well maintained. The office staff is always very pleasant and accommodating
Hi Terrance, thanks so much for the kind words. We are so glad you are loving your home & the community! I will be sure to let the team know. Take care, Wendee
Peaceful, quiet and friendly atmosphere|Recommended: YesBela Rosa is a community where I can do as much and as little as I want. I've been here 3 yrs and the staff are exceptional at trying to meet your every need. Maintenance is done timely and complete and having pest control is an added bonus that gives me peace of mind that I'll never have any unwanted desert visitors . Bela Rosa is easily the best community I've been part of and I am proud to call it home.
HI Daniel, this is Wendee from Customer Service. We are so glad to hear you love your home & community. I will be sure to let team know of your kind words. Take care!
Has everything my family needs.|Recommended: YesComfortable unit, close to shopping, guys with the garage full of motorcycles can be noisy but not a big deal.
Hello Jeff, Excellent to hear that you and your family are enjoying your home! We appreciate your feedback and the 4 star rating. We are happy that you are choosing to call Bela Rosa home. Kind regards, Kristie - Customer Service
Very much enjoyed the first casino night and tacos|Recommended: YesI like how there are opportunities to get together within our little community and have fun
Hello Darice, Thanks so much for taking the time to post your feedback and for the 5 star rating! I am happy to hear that you are enjoying the onsite events and are able to come together with your neighbors. I will be sure to pass your review on to the site so they know to keep the events coming! Kinds regards, Kristie - Customer Service
A great place to live life |Recommended: YesI find it to be very nice with several families that bring a lot of community.
Hello Joseph, We love hearing that you are enjoying the community and thank you for the 5 star rating! I will be sure to pass your feedback on to the site and we appreciate you choosing to making Bela Rosa your home. Kind regards, Kristie - Customer Service
Very well kept office staff very helpful, friendly|Recommended: YesI could not imagine a better apartment community
Hi there John, Thanks so much for the great feedback! We think that Bela Rosa is a pretty great place too and we are happy that you are enjoying your home and community. Take care, Kristie - Customer Service
Overpriced. No communication from management. Hours of availability to Ammenities is too limited.|Recommended: NoI was miss informed about how my utilities would be paid. Was told I would not need to include my children as number of occupants (since they only stay with me every other weekend) but later was told I would have to because they were listed on the application (what if they really don t live with me)? Makes no difference? I ve asked many times but I still don t know which utilities are going to be paid with my rent. I ve asked but I keep getting different information. After 1 month the pool area is closed for resurfacing. This was not disclosed to me at any point and there was no communication to residents other than a paper sign taped to the pool gate. This is also preventing me from using the gym and clubhouse since the only way in, is through the pool area. So basically as soon as the office closes, the gym closes too. There's a business center but only open during office hours, which is very limited. Same with the club house. Overall the amenities are nice but there's no time to use them. 10-5? Overall I ve been disappointed with the apartment also. Pretty much all the cabinets and flooring have water damage. It looks like there was a flood or something. The paint and carpet are fine.
Hello Scott, I'm Kristie from the Customer Service department and I would be interested in speaking with you regarding your experience. I would also like to connect on the utilities so that we can get that straightened out for you as well. I can be reached at 855.411.9343 or via email at customer email@example.com. Kind regards, Kristie - Customer Service
Feels like you are living in your very own home!|Recommended: YesHands down the best apartment we ve ever lived at! Friendly, professional staff. Prompt response to maintenance requests.
Hello Pheryl, We appreciate your feedback and are happy to hear that you are loving your home! I will be sure to pass on the kind works to the site and tell them to keep up the good work. We value your residency and thank you for your time. Kind regards, Kristie - Customer Service
What s with all the water charge backs on my account????|Recommended: YesPeople drive too fast thru the parking lot....too many kids around playing....scary!!!
Great place to be.|Recommended: YesGood, except the pool area. Too many little kids later at night (like 8) without good supervision. It would be nice for adults if you cut off kids in the hot tub after 8pm. Or set rules so twenty kids can t dive bomb while you are trying to relax:) kinda unsafe. The apartments were clean and everyone was great. Thanks!