The overall appearance of this place looks great|Recommended: Yesi will recommend Waterbury park to my friends, a great place to live, quiet, and clean.
Good community ,very close to Sears ,I-5 |Recommended: YesMy wife and I like live here because it is beautiful and cozy place in the heart of Federal Way
They take good care of me.|Recommended: YesThey take good care of me here. Whenever I need anything, it is taken care of immediately, which is important to me as I am a widow. They never make me feel bad for asking. In fact, they always make me feel like they are happy to serve me. I love it here and it is close to everything.
Dear Connie, thanks for the great review; we will share it with the on site team and their managers as well!
Good service|Recommended: YesGood place to rent
I love it |Recommended: YesI love the clean environment, nice staff and it's quiet and regulated properly for safety. The neighbors respect each other for the most part and it's really close to EVERYTHING you need. It's in walking distance of all shopping necessities
Hi Kimaria, Thank you for your feedback. I will be sure to share your kind words with the team. Take care, Wendee - Customer Service
It's Ok|Recommended: NoRent is too high for the quality of service they offer. I wouldn't recommend them to any of my friends.
Apartment was nice and staff was nice also. |Recommended: Yesyes .i will recommend this apartment
It can be better with the amount of rent due every month|Recommended: NoParking There is only 1 open spot for every 4 to 5 apartments, other wise you have to pay additionally or park blocks away on the street and car break ins are far to common. Noise is manageable unless its summer and windows are open... common Grounds Still having issues with landscaping on other side of street near the 3 bedrooms. Construction Heaters blowing more cold air then hot, Windows outdated and in winter icy breezes cant be contained or blocked. Pool is always ice cold and the gym has weight restrictions. I live in a 3 bdrm and 2 bath and the layout is comfortable. Maintenance has always been very quick, friendly, and time efficient Staff Always very friendly and accommodating Overall Although the overall is improving it still has away to go.
August Rent|Recommended: YesI received your message regarding my auto pay not processing for August. I made payment for August online today.
Choose wisely |Recommended: NoBetween the mold and ants I'm not sure which is worse Also 48.17 fee to pay rent online is astounding
Hello Stacy, Thanks for taking the time to pass on your feedback regarding your residency with us. Unfortunately the processor does charge the end user a fee to use a credit card form of payment. I can understand the frustration that can cause. Residents were requesting the credit card option for payment and we wanted to make that option available for folks who would like to to that route but it does come with a fee from the processor. Weidner does offer the e-check payment option at no charge. My apologies for any inconvenience. Kinds regards, Kristie - Customer Service
Screen are wonderful Thank you again|Recommended: YesInteresting!
Hi Shirley, this is Wendee from Customer Service. So glad to hear you love your community, we think they're pretty terrific too! I'll be sure they get a copy of your review and your kind words for them. Thanks! Wendee
Why are my only options for payment Master and Discover card?|Recommended: YesGood
Hi Marissa, this is Wendee from Customer Service. Thank you for the review. We love to hear from our residents. The reason that we do not have Visa as an option is due to the extremely high cost that they would pass on to our residents each time they would use the card. We are sorry for any inconvenience that this may cause. We do have an option to pay by Echeck that comes directly out of your checking account. Thanks again, Wendee
It has become my home, going on 14 years|Recommended: YesFriendly, helpful, wonderful staff. I only wish there was a closer place to dump the trash. I have a disability and it is to far to walk for me so I have to rely on my daughter and when she is gone it is hard on me.
Money hungry|Recommended: Nowhen I moved in you all were so appalled about my old apartments charging a fee to pay on line and now you all charge even higher then they did! $33 really?
Hi Theresa, this is Laurel from WAH Customer Service. Thank you for your review, it gives us the chance to clear up this misunderstanding. I'm happy to let you know that you know that the eCheck option (paying from your bank account) is completely free and many residents use that to pay online. The credit card companies charge a convenience fee if you choose to pay by MasterCard or Discover, however we don't charge anything. The money doesn't go to us, it goes to the credit card companies - they set the rates, they charge it, they are getting 100% of it. I hope that helps to clear up the options so you can use the payment method that works best for you.
It's comfortable and convenient|Recommended: YesThere's a lot of people, the apartment is okay but old, and it's reasonable. The biggest issue is the older, unfixed components in the apartment- surprised more repairs weren't done before we moved in.