Love the size of my apartment|Recommended: Yesapartments are great size. working on outside.
Short Time Experience|Recommended: YesI have only lived in this apartment for a little over a month now and in that short period of time i have had no problems with my neighbors or any other outside problems. My experience so far has been a delightful one.
Walking Distance of many resturants.|Recommended: YesThere is construction for the better going on at the moment, but it is all for the better. Great location.
DO NOT RECOMMEND |Recommended: NoPROS Some of the staff not all are friendly. Plenty of Parking. I personally have not had to deal with bugs I keep my place clean and I don't use the pest control they offer CONS Overpriced Appliances are old and do not work well and when you ask to have them looked at or replaced it is said to be your fault as to why they do not work accordingly. I have had issues with power randomly going out because of issues with the breaker. Had to go out in the cold, late, with my NEWBORN and TODDLER to fix the problem with the breaker. The pool is never opened. I was led to believe that this was a gated community however, the gate has never worked meaning anyone can come and go as they please. With the gate not working I have had strangers come and knock at my door late at night. That could be avoidable with the gate working. Stray cats are everywhere Have had to yell at management just to fix a hole in my bathroom sink and tub, something that should had been done before I moved in. Have had a staff member RUDELY tell me to fix a problem on my own when I had specifically asked for maintenance. When something happens on the grounds we are not informed unless we see it on the news. I feel that if anything life threatening occurs we should be notified so that we can be taken extra precautions. WOULD NOT RECOMMEND
A nice place to call home|Recommended: YesI love this place The staff are very professional but at the same time understanding. I've never had a big problem with anything. The residents are awesome. Everyone looks out for each other but also minds their own business. The maintenance guys are very friendly and do their job quickly and efficiently. I will continue recommending these apartments to people looking for a good place to live.
Dear Crystal, thanks for the great review; we will share it with the on site team and their managers as well!
High plains|Recommended: NoThe maintenance if your not supervising there work they might leave u a note said they did it and u come back and its not done. Staff is flexible to work with but some tell u one thing and one tells u another but their nice. The parking is good except where i live the people use the entrance close to me as the only entrance to get in and out making it hard for us to get out our spot.
Hi Shelley, Thank you for the feedback and giving us the opportunity to improve. I will be sure to let the team know. Thanks, Wendee - Customer Service
Meh....|Recommended: NoRegret moving here. My AC constantly breaks, and even though they have come and sprayed , i still get bugs... the maintenence guy came, took my AC apart, and then never came back. When I was showed a model when i came to check the place out, I was showed an updated unit.... So im pretty dissapointed that mine is pretty much garbage.My cabinets have water damage, and the place didnt look like it was cleaned properly when I moved in. I had to clean a lot myself, before bringing my stuff in,. I do what i can to keep the place neat though... I just feel like i was ripped off because what I was showed was NOT what I got. but its whatever. Hopefully these next few months go by quickly...wouldn't recommend.
Hi there Janine, My apologies for any frustration that you are experiencing. If you have interest in discussing your residency in further detail, please do not hesitate to connect with me. I can be reached at 855.411.9343 or via email at email@example.com. Kind regards, Kristie - Customer Service
High plains is a good apartment close to shopping and education.|Recommended: YesLiving at Highplains is cozy. I lov Iike my townhome. The complex is under construction so curb appeal is in the works. Maintenance is prompt and efficient. Monday-Friday the complex is my home while I teach school. The ECISD discount is helpful since Odessa is my home away from home. Thank you to the staff at Highland for welcoming me
Hello Michelle, Welcome! I am glad to hear that you are enjoying the community along with the on-site teams. We value your residency and choice to call High Plains your home during the week. Kind regards, Kristie - Customer Service
Worst customer service iv ever experienced, can't stand the people in the office|Recommended: NoIt's fine.
Hello Monique, My apologies if you have had interactions that have been anything less than courteous and professional. I appreciate hearing from you and would like to connect at your earliest opportunity so that we can discuss your Customer Service experience to make improvements moving forward. I can be reached at 855.411.9343 or via email at firstname.lastname@example.org. I look forward to hearing from you. Kristie - Customer Service
Good|Recommended: YesThe price per square foot can not be beat. Quiet, so far very friendly and family oriented surrounding. The only downfall is pot holes galore in parking lot. I have had multiple requests for maintenance and they have been so helpful and timely. The staff has been nothing but helpful since I have moved in.
Hello Felicia, Thanks so much for posting about your positive interaction with the staff - we appreciate hearing feedback on your experience and value your choice to call High Plains your home. Kind regards, Kristie - Customer Service
Its alright |Recommended: YesI really like living here the townhouse is ok they are just rundown and old. They are doing the outside of the building that's great but the inside needs to be updated. The parking sucks you have to drive around to find a place to park. I dont like leaving because if I have a spot right next to the apartment .when I get home it wont be there .
Hello Robert, I appreciate hearing from you and my apologies that the parking is limited with the space we have available to use. I will be sure to pass your along your feedback and thank you for your time! Kind regards, Kristie - Customer Service
Horrible problem with the parking spaces|Recommended: NoThere are not enough parking spaces for everybody, you have to walk like crazy every evening to find where parking and... very careful with let this situation badly parked because the truck brings it to you and will cost you 236.00 have it back is very annoying, are too expensive apt for the conditions that have
Hello Yulaydee, Thank you for passing on your feedback. If you have interest in discussing the items mentioned in further detail please do not hesitate to connect with me at 855.411.9343 or via email at email@example.com. Kind regards, Kristie - Customer Service
Rent is too high for the quality of the apartment.|Recommended: NoHorrible quality of apartments, they are beyond old. Rent is extremely high. Air circulation is awful. Smells moldy. Parking spots are hard to find. Too many stray cats around. Washing facility is not being kept. On a positive side, the staff is great. Including the maintenance, they have improved in repair times. However, they do get called quite often.
Hi Marisela, This is Wendee from Customer Service. Thank you for your feedback. We like to hear from our residents even if the review is not so glowing. I do know that the office is working on rectifying the stray cats in the neighborhood. I was glad to find out that the laundry centers are cleaned every morning Monday-Friday. Please see the office every 30 days for a new filter to help with with air circulation. If you have any additional concerns please contact me directly at 855-411-9343 or email firstname.lastname@example.org.
Absolutely hate it|Recommended: Noabsolutely hate it....cats all over, cant leave front door open longer than a few seconds, dog poop in the front from residents pets
Noisy, ghetto, parking is horrible and there are cats everywhere.|Recommended: NoI love my neighbors and the staff, but the grounds are pretty ghetto. The main reason Im still living there is because it's the only place in town I can afford and the staff works with my income. I really wish the inside of the apartments were newer and it didn't look like I lived in the Brady Bunch's old house, but it's really all I can afford so I don't complain and I make do. Something is always breaking and I've given up on asking maintenance to come fix it because their list of tenants is so long that it seems like they never can make it to me.