Beautiful property and wonderful staff|Recommended: YesIt’s lovely, quiet and peaceful. The office staff is so helpful especially Diahnn, and the apartments are is great condition We have been VERY happy here.
Thank you for the positive feedback, Matthew!
Very average|Recommended: NoWe came looking for a larger space, unfortunately finding a 3 4 bedroom apartment has been a challenge in the city. Given our requirement this is too small a space for us, the layout is not very spacious, storage cabinets are minimal. We requested additional shelves in closets and garage, but we were not provided the support. Here is our feedback overall - 1. Communication - between residents and management can be better. Ex. Before handing our FOB's they were not programmed to work at Gym or main gates. We had to go and get them programmed. An email to us could have warned and we could have been prepared. Our garage keys could have been tested on doors before handing - these things just make the experience better. 2. Maintenance and support is very poor. Not only requests take longer to be completed, there is absolutely no moving-in support even paid for new residents in settling in. Ex. help with TV mounting, boxes removal and other general help. 3. Dumpsters are probably emptied twice a week. This not only gives a bad appearance in the community but also is a constraint for residents especially if we have tons of boxes to be trashed. another suggestion - it will be great to have the community including the stairs, stairways, area outside of main doors swept. What we liked - Our agreement processing was good - Diahnn was very thorough and kept us updated on the progress throughout the process. However it was a challenge making deposits etc. on the portal. But Diahnn helped us sort it out. We would like to participate in community gatherings and have an opportunity to meet others. It will be nice to have some way of communicating posting messages for other residents - resident portal maybe.
Hi Veena, Thank you so much for taking the time to share your experience with us. I'm disappointed to hear that your experience so far has been anything less than outstanding. We will take your feedback and use it to improve upon our resident move in experience and to work towards improvement. We hope to surpass your expectations going forward!
We love living here.|Recommended: YesThe only problem we have had is that some neighbors let their dogs bark at all hours of the night.
Hi Clint, Thank you so much for the positive feedback! We so appreciate you taking the time to review Tuscany at Faudree and are happy to have you as a resident! It is my understanding you have made the office team aware of your concern (thank you!) and they are actively addressing this issue. Kind Regards, Weidner Customer Service
Nice place|Recommended: Yesnice apartments, good location
Amazing|Recommended: YesWe have loved our time here
Better than nearby apartment complexes in many ways|Recommended: YesMany of my friends live down the street at an apartment complex named for the road it is on, and hearing their horror stories, coupled with the high-quality, prompt, and professional staff at Tuscany, make me so glad that I chose Tuscany at Faudree Things I love about Tuscany at Faudree 1. Modern appliances and adequate kitchen space. I love to cook, so this is a must. Also, there is a window in the kitchen which is nice for those times when ventilation is desired. 2. A patio big enough to also cook and relax at. Lots of people here have grills and it's so pleasant to sit outside, grilling, watching the Odessa sunset. Other places have patios, but not necessarily large enough to fit much. 3. Attention to detail. Built-in desks, built-in bookcases, an electric fireplace, AND accent lighting Didn't think these mattered that much before moving in, but I have a feeling I'll miss these things wherever I end up next. Built-in storage also made moving in so much easier because there was space to put most of our stuff' before we even set up furniture. It's chilly sometimes, and sitting in front of a warm fire' without any fuss has been nice. 4. Parking has been adequate, and pricing for covered parking and or a garage is reasonable. This is actually a big deal because the friends I have at a nearby complex are constantly complaining about how little parking there is. Even worse, that other complex TRIPLED covered parking prices as soon as there was a hail storm, thus making their price of covered parking more than garage parking here at Tuscany. 5. Unlike the other complex, grounds are kept nice. There was a pool water chemical imbalance that got fixed here in a day. The other place just locked their pool gates. I've never waited more than a week here for maintenance, and often requests are taken care of the same day or the next day. My friends at the other place have given up on maintenance. 6. Mostly families and seasonal workers oil field live here, so there isn't often a noise issue. Also, there are quiet hours that discourage anything particularly loud when it matters. 7. Community events, free coffee, etc. 8. The staff here is professional and kind. 9. No big pest problems here, and they spray with natural pesticides quarterly. I love living here and hope whoever reads this does too Cannot recommend enough
A Perfectly Peaceful Paradise|Recommended: YesTuscany at Faudree Apartments are the epitome what should be expected from all apartment communities. Immediately, I am transported to paradise upon pulling into the community. The palm trees and the fountain make me feel like I am no longer in the desert but rather an oasis. The community is always clean and makes me proud to boast about the loveliness of this property. The office staff is highly responsive, attentive to their residents, and overall kindhearted people. I always feel welcome and that my issues are important to them. They also engage with their residents with all their fun activities that they put effort into, it really makes me feel a part of the community and not just another tenant. The community here is also very quiet and peaceful. I feel safe coming home and not having to worry about anything that might alert me. I would highly recommend these apartment homes to anyone who is on the hunt for somewhere to live. There is no place I'd rather be than Tuscany at Faudree
Very nice 2 bedroom apartment but pricey|Recommended: YesThis is by far the nicest apartment I've lived in, and I've been renting for 12 years all over Texas. The staff is great, the pool area is awesome, the office is always warm and welcoming. Paying rent is super easy through an online portal. The price is just a little bit high but everything in this area is crazy expensive. Overall, my husband and I love living here.
Hi Stephanie, this is Jen from Customer Service. Thanks so much for the feedback, we appreciate hearing from our residents! Thank you again, Jen
It can be better|Recommended: NoI have requested a pest control and they have just checked my apartment and leave a note that they have checked. When I find the note, bugs were on it Awesome service. Parking ticketing is really annoying. It took a month to fix gates which always open.
Hello Ferhat, Thanks for posting and my apologies for any frustration you have experienced. I did connect with the on-site team and they did receive your work order and have connected with the pest control company who will be out for service tomorrow. We thank you for your patience and if you have any other questions or need any additional assistance, please do not hesitate to connect with the on-site team at 432.275.0800 or via email at tuscany@Weidner.com. Take good care, Kristie - Weidner Customer Service
The BEST in the WEST|Recommended: YesI have lived here for two years now, and absolutely love it. The staff is friendly, and prompt. The landscaping is always beautiful and well kept. Grounds are always clean. I always see the groundskeeper working hard. Every work order that I have requested has always been done with promptness and professionalism.
Hi Diahnn, Great feedback! Thank you so much for taking the time to post about your residency online and for choosing to make your home here with us at the Tuscany at Faudree community. Take good care, Weidner Customer Service
We love the property, no complaints thus far. |Recommended: YesThe only problem i have is my upstairs neighbors are SUPER loud, and i swear they MARCH around up there making my home a little uncomfortable at times with the loud banging.
Hi Justin, Thank you for your feedback! We are thrilled that you love the property and have chosen your home to be with the Tuscany at Faudree community. We are sorry to hear about the noise. If this continues to be a problem, please don't hesitate to contact the on-site staff in the front office. Take care, Weidner Customer Service
Tuscany Review|Recommended: YesI really enjoy living here. I have been here for over a year now and while the rent is a little expensive it is worth it to have such nice apartments. The only real complaint I have is lack of parking even for residents. While I pay for a parking spot because I want the covered parking I know that other residents have a hard time finding a parking space and sometimes park in my space instead.
Need more activities and staff members|Recommended: YesNeed more activities for kids please And need renovate the gym . Need more smile face and people speak spanish. The maintenance people is amazing , veronica and Gerardo is super friendly and always say hi
A West Texas Oasis|Recommended: YesThe overall environment here is peaceful and tranquil. Every time I have an issue, the staff has it resolved in short order. I always see them out on property they go above and beyond what is asked of them to ensure that we residents are satisfied. Thank you for making me feel valued and comfortable in my home - I tell my friends about Tuscany all the time
Hi Justin, this is Jen from Customer Service. So glad to hear you love your community, we think they're pretty terrific too! I'll be sure they get a copy of your review and your kind words for them. Thanks! Jen
Everything has been ok, other than my upstairs neighbors that continue to make noise stomp at late hours. |Recommended: Yes.
Hello Jessica, Thank you for providing feedback of your residency online. Please do not hesitate to connect with the on-site team so that they can assist and document any noise disturbances that you are experiencing that are outside of the normal noise that comes form apartment living. If the excessive noise is after hours, please be sure to connect with the current security patrol for after hour assistance. Kind regards, Kristie - Weidner Customer Service