Good|Recommended: YesNice complex, good amenities, and great staff
Hi Ryan, this is Jen from Customer Service. Thanks so much for the feedback, we appreciate hearing from our residents! Thank you again, Jen
The property is great |Recommended: YesIts simple, and the community with the people are great as well.
Hello Eduardo, Great feedback! Thanks so much for posting and letting us know that you are enjoying your home at the Accolade community. We appreciate the 5 star rating along with your recommendation:) Take good care, Kristie - Weidner Customer Service
So Far So Good|Recommended: YesI must say with reading all those reviews and the most being bad i was scared to move in these apt but i just prayed it was a bunch of people who were just angry about something and it all wasn't true I have only been here 3months but i love it here so far i just wish the parking spots were closer to the apartments because me having two small ones all that stuff plus them feels like work from the car to the door and i wish more uncovered parking in my area but other then that so far good I'm happy
Hello Nichole, Thank you for taking the time to post about your residency online and for choosing to make your home here with us at the Accolade community. Take good care, Kristie - Weidner Customer Service
4 star apartment|Recommended: YesThe apartment is spacious but I can hear the people above and to the side of me. Nice that the community is gated but the gates are rarely closed at night. Very noisy vehicles from other residents. Friendly neighbors and feel safe in the complex.
Decent property, needs some work|Recommended: YesI like the location and the general layout of the complex. The walls are thin, though, and I can usually hear my upstairs neighbors. Electric bill is through the roof in summer months due to poor insulation. Overall not bad for the price but obviously not the best option.
So far so good|Recommended: YesI did submit a complaint a few months ago I never heard back on, but overall I can't really say to much. This apartment is nice, I can hear the neighbors walk around upstairs but it's okay. For the most part I am happy here
Hi Mike, This is Jen from Customer Service. I am glad to hear that you are enjoying the convenient location. Thanks for taking the time to share your feedback! Jen
I Love Living at Acolade Apartment Homes |Recommended: YesI really enjoy the staff Jordan and Catie they are very helpful .. Arizona is a lot better than California.. I really enjoy living at Accolade Apartments .. They have a lot of of store and shopping centers near by that you can walk to..
Hello Billy, Great to hear that you are loving the location and having a positive Customer Service experience with the on-site teams! Kind regards, Kristie - Weidner Customer Service
Convenient schools and work|Recommended: Yesconvenience and the office is awesome Always willing to help with any problems that arise.
Hi Rachel, this is Jen from Customer Service. Thanks so much for the feedback, we appreciate hearing from our residents! Thank you again, Jen
Nice place to live |Recommended: YesOffice staff is amazing especially Catie... Plus, super convenient location, easy for me to get to anywhere I need. I will continue to live at Accolade Apartments.
Hi there Arthur, We value your continued residency along with knowing that you are having a positive experience with the on-site team members. Thank you for choosing to make your home here with us at the Accolade community. Take good care, Kristie - Weidner Customer Service
Office staff is excellent. The repair staff is friendly and overall they recently fix issues on the first time.|Recommended: YesIf the tenants were as civil and polite as the staff this place would be great.
Hello Richard, Thank you for taking the time to post. We read all of the reviews with the goal to improve the experience of living in a Weidner community for our residents. Please know that we value hearing your feedback along with your choice to make your home with us here at the Accolade community. Kind regards, Kristie - Weidner Customer Service
Really love living here |Recommended: YesI have been living here for over 3 years now. I really like how close I am to the grocery stores very convenient I love the office staff the most, they are always friendly. I will continue to live here and be happy that I live at Accolade Apartments Always clean, work orders are always taken care of. The office staff and maintenance always goes out of their way to help with anything
Hi there Betty, Great feedback! We value your continued residency and knowing that you are having a positive experience with the on-site teams and enjoying the location. Take care, Kristie - Weidner Customer Service
Awesome, affordable, great customer service |Recommended: YesI loved living here
Hello Catie, Thanks for letting us know that you loved living at Accolade! Kind regards, Kristie - Weidner Customer Service
Apartment staff is great |Recommended: YesThe office staff is wonderful and the maintenance staff is professional and fast. They respond to claims quickly. I have only lived here for a month but I have encountered issues due to damage caused by the previous tenants. Additionally, the air conditioning unit has needed service four times three for the same issue and I spent my first week here without heat in December. I have also had issues with the shower temperature lever breaking and water damage to my apartment on three different times from rain within the span of the month. The technicians are always quick to respond and they are very friendly. Problems get resolved quickly and I am optimistic about the rest of my lease.
Hello David, Thanks so much for posting along with your patience while we addressed these items. I am glad to hear that you are receiving great customer service from the on-site teams and please know that we value your choice to make your home here with us at the Accolade community. Kind regards, Kristie -Weidner Customer Service
Not Impressed.|Recommended: NoI thought this was a pretty good place until recently. Had them treat for bed bugs and had to do their 3 week process - fine. Then we find bug bites all over my husband's back and legs and another bed bug. No one has returned our calls or messages about the issue. Not to mention almost everything has fallen apart since we've moved in and all of a sudden, no one is returning our calls and not one of the maintenance staff has come to us to even inquire about the issues for the past 3 weeks. Terrible customer service.
Hello Savannah, We value hearing your feedback and I am so sorry for any inconvenience you have experienced. I am glad to hear that the Community Director was able to get in contact with your roommate the day after this post for a detailed conversation regarding the concerns at hand. Thank you for your patience and please know that we value your choice to call the Accolade community, your home. Kind regards, Kristie - Weidner Customer Service