Love It|Recommended: YesVery quiet and clean
Hello Terrethia, Thank you for your review. The team at Accolade is happy to hear from you and to know that you are enjoying the community and your home! Take good care, Kristie - Weidner Customer Service
Good pet property|Recommended: YesWhen I had an problem with the payment portal, Staff was very helpful in getting the issue resolved quickly. Everyone in the office listens to your concerns and knows you by name. The only issue with the complex is there is not enough garbage dumpsters in the 2-3 bedroom section and it constantly runs over. From what I see, a majority of tenants abide by picking up after their pets, but it still needs to be more enforced, especially for new tenants.
Hi Kimberly, We are glad we could help you with the resident portal. We also want to thank you for your suggestions on how we can improve along with taking your time to post your feedback! Kind regards, Weidner Customer Service
Needs New Management and Better Organization|Recommended: NoSince before I have moved in this complex I have had so many issues. Don't get me wrong, the staff is always friendly and willing to help, but the communication between the staff and their organization is horrible. Before I moved in, I had to call in 7 times to have my contract sent to me and everytime they did I was being overcharged for rent. I kept asking them to fix it, and they would send me another one with the wrong amount over and over again. I kept asking to see the apartment before I can move in and they kept giving me the run around until I signed the contract and didn't get to see it until before I moved in. 1 day before moving day The bathtub was dirty and disgusting, the ceilings were black which was coming out of the vents, which is hard to clean because the ceiling have stucco, and my patio had 5 layers of dirt. The person from the leasing office said he would have maintenance finish the work and when I came back the day of moving, and the patio had about 4 - 5 layers of dirt. The person from the leasing office said they were not able to paint the patio floor, because the floor wasn't dry. After I had moved in, I realized the way they upkeep the apartment is not good. The best looking place in this whole apartment is the Kitchen and it seems like they try to sell you based on that. The refinishing on the bathtub and bathtub walls is horrible. You can see dry paint trip. The paint peels off easily, and below the bathroom sink, below the cabinet, you can see where they missed a spot where the floor doesn't meet the cabinet. The screen door to my patio was completely dark, and the walls had a yellow tint, not to mention you can see in certain parts of the apartment where they didn't paint all the way to the ceiling so you have different shades of white or cream color. The quality of the carpet is very shitty throughout the apartment and there was a black stain that kept reappearing in front of my front door. Speaking of front door, my parking spot is horrible. It's behind my apartment building to the side. I'm the last spot below the covered spot and it's very small so it's hard to park. I always have to repark to ling up properly. There is always tons of dirt there so no wonder my carpet turns black. And it always floods where I step out of my car. My puppy ripped up a couple of spots on my carpet. So since I know it is my responsibility to take care of it. I told the leasing office of this and of course they were helpful but many things have gone wrong each time they came and I was at work. 1st day maintenance came to take pics and get a quote. Several hours later I came home, the lights were on and they left a work order with nothing written on it. I called the office the next day. 2nd day carpet company that the leasing provided came and removed the carpet with the dark spot and replaced it with vinyl. But the apartment complex already had a carpet liner on the wall so when they vynal was put in, there was a huge gap between the floor and the carpet on the wall on two spots. The carpet where my puppy pulled which meets a corner was glued back on, but the corner was exposed which had sharp metal pieces protruding out. And the other section of the carpet which had a hole you can't miss, was not patched up. Oh and the light was left on. So I called the office the next day. 3rd day The light was on again, the carpet on the corner, that was pulled up, was fixed, but the hole you can't miss was not patched up. The carpet on the wall was replaced with rubber molding and when they pulled the carpet they damaged the wall and paint and that was not fixed either. The neighborhood is very shady, the other day someone lit someone's car on fire which is parked right outside my bedroom door and patio. I was home and didn't even know it. I have read your google reviews and they are very scary. Multiple reviews talk about getting their apartments broken into and being robbed, another one talks about a woman feeling unsafe because there are many issues with drugs in this apartment complex, and someone on drugs broke into her place while she was there and wouldn't leave. In fact, I met a police officer who told me they used to live here, and they said there is a lot of heroin issues here. My neighbor has moved out and they told me that many people who have lived here for several years are moving out because this place is a mess. The dog park is horrible filled with dirt a feces. Not to mention your lease states there are dog restrictions and almost everyone here has mostly pitbulls. My next door neighbor has a German Shepherd Mix which she always had a leash around it's mouth. It is very sad how this apartment complex is being ran. Your apartment model was gorgeous and once you see the real apartment, the experience is not even close. This is how you lose your tenants. This is how you lose money and potentially the business. I work in customer service, and they first thing that should be of interest are your customers, because if it's not for them, you wouldn't be here. The environment here doesn't show that one bit. Please do your homework, talk to the tenants, read the reviews. There is a lot to be done here.
Hello Lisa, Thank you for providing feedback of your experience. I am so sorry for any frustration you have incurred and if you are willing, the on-site team would like to meet with you at your earliest opportunity to discuss your experience. Please feel free to connect with the local team at Accolade@weidner.com to set up a time that works best for you. We value your choice to continue to reside with us at the Accolade community and thank you for providing us with the opportunity to improve. Kind regards, Kristie - Weidner Customer Service
A rose that has still have thorns description |Recommended: NoWhen i first moved in it wasn't a smooth experience.. Made me wish i never left my old apartment i kept getting different prices but they honored their mistake. But i had to write emails and call multiple times . There is only a one ceiling fan . The Air insulation isn't good. its always hot in the back of the apartment even at night. When i first moved in my family come over but had no where to park. It began to be a annoying hassle so now i just dont have company because there is never any parking. It would be helpful if they had guess parking. Its annoying even i have to stand outside and guide the person and hope its not someone spot. Then the water cap is off . If these things werent such a huge issue i would consider renewing . AND THERE IS ONLY ONE LOCK ON THE DOOR THAT IS NOT SAFE
Hello Ellis, We value hearing your feedback and thank you for taking the time to provide us with specifics so that we are aware of the source of your frustration. My apologies for any inconvenience that you have experienced and at your earliest opportunity, please connect with the on-site team at (602)993-3023 or via email at Accolade@weidner.com so that they can work to assist you regarding these items. Kind regards, Kristie - Weidner Customer Service
Not really impressed|Recommended: NoI hear the upstairs neighbours WAY too much, parking is pretty cruddy, landscaping is average, while the granite counter tops and new carpet are nice all other repairs and upgrades were completed very poorly, maintenance guys do the quickest cheapest easiest way to get the job done, office staff often seem very short, want to get you out of the office as quickly as they can, nice because they have to be, not really because they care. Overall, I am not impressed with Accolade apartments.
Hello Dawn, Thank you for your review and please know that we welcome hearing your thoughts regarding our community as we are always looking for ways to improve. Please feel free to reach out to us at Accolade@weindner.com if there is anything we can do to improve your residential experience at the Accolade community. Kind regards, Weidner Customer Service
Fair Plus|Recommended: YesFine place to live if you don't want to spend most of your money on rent. Apartments have ample storage space inside and are fairly comfortable inside, but it is an older building. Bathroom always smells somewhat like the sewer gases slight odor . Maintenance requests I have made are slow or not done at all. Not much noise at night. Most people turn in and stay indoors. No kids running around outside or handing outside after dark--which is great. Isolated incidents of people arguing, slamming doors, speeding in parking lot. Not enough options for cable hook up locations in apt, and if your apt faces east, you cannot get a signal that is required for direct tv.
Thank you for your review Judith. We would love to assist you with any maintenance concerns. I understand that the on-site team has reached out to you but if you are still experiencing any issues, please do not hesitate to connect at (602) 993.-3023 or email us email@example.com for additional assistance. Kind regards, Kristie - Weidner Customer Service
I love the location|Recommended: YesIt's great as long as nothing goes wrong
Hello Sharon, Thanks so much for your feedback - please do keep us posted if you are in need of any assistance while you are residing with us at the Accolade community. Take good care, Kristie - Weidner Customer Service
I enjoy being at Accolade apartments I am going one my 3rd year. Awasome|Recommended: Yes I have recommend your appartments to many peop e, I feel safe there and the office team are alwys there when I have questions or conerns. love my home at accolade
Hi there Shirley, Thanks so much for taking your time to post feedback of your residency with us. We are so glad to hear that you are having a positive experience at the Accolade community - welcome home! Take good care, Kristie - Weidner Customer Service
A clean environment with professional staff.|Recommended: YesGreat place to live, clean and quiet place to live. Any maintenance issues they are on it. It is near several grocery stores plenty of places to eat out.
Hi Eileen, Thank you for your feedback and for taking the time to post online regarding your residency with us. I am glad to hear that you are having a positive experience at the Accolade community. Best, Weidner Customer Service
I Love the staff and maintenance|Recommended: YesWhen I have a service request, the maintenance guys come out the same day or the day after. Everyone is nice, overall a good experience.
Hi Jose, We value hearing your feedback and knowing that you are enjoying your home along with the on-site team at Accolade community. Thank you for posting and for choosing to reside with us at a Weidner Community. Best, Weidner Customer Service
Nice Apt, great location|Recommended: YesI have lived here since 2014 and really like it. Loved the pools and the huge grassy area. My neighbors are great.
Hi Lizbeth, we value hearing your feedback and knowing that you are enjoying your home along with the amenities that are available at Accolade. Thank you for posting and for choosing to make your home here with us at a Weidner Community. Best, Weidner Customer Service
Staff|Recommended: Nogivin wrong information about lease and now screwing me with my pay checks
Hello James, I am so sorry for any frustration or inconvenience that you have experienced. I am glad to hear that the on-site team has reached out to you with interest in discussing this matter. Please be sure to connect back at your earliest opportunity to that they can assist you and and answer any questions that you may have. The property contact information is 602.993.3023 or if email work better for you, please try the local site team at firstname.lastname@example.org. We value hearing your feedback and look forward to speaking with you. Kind regards, Kristie - Weidner Customer Service
Office staff is rude |Recommended: NoSome stuff I've been waiting for you guys to fix and I don't think I should be reminding you guys about every week you guys should have already done it
Hello Sylvia, We value hearing your feedback and I am so sorry for any frustration that you have experience. I am glad to hear that the on-site team has been in contact and that an appointment has been set up to address your concerns. Thank you for your patience and for providing us with the opportunity to improve. Kindest regards, Kristie - Weidner Customer Service
I think it's too expensive for how small the bathrooms are |Recommended: NoI would tell them I love the area but it's too expensive for the size of the apt bathrooms.
Hello Keasha , Thanks so much for taking your time to post a review of your residency with us online as we appreciate hearing your feedback. I am glad to hear that the on-site team has left a message for you to discuss your concerns and they look forward to hearing back from you at your earliest opportunity. Take good care, Kristie - Weidner Customer Service
I like the layout |Recommended: YesQuite, exterior needs to be repainted, parking is not too hard to find for visitors and it seems that maintenance does get things fixed.
Hello Kurissa, We welcome hearing from all of our valued residents and thank you for taking the time to post and bring these items to our attention. The on-site team is aware of your feedback and wanted to thank you for choosing to reside with us at the Accolade community and for your recommendation! Take good care, Kristie - Weidner Customer Service