So far so good|Recommended: YesI did submit a complaint a few months ago I never heard back on, but overall I can't really say to much. This apartment is nice, I can hear the neighbors walk around upstairs but it's okay. For the most part I am happy here
Hi Mike, This is Jen from Customer Service. I am glad to hear that you are enjoying the convenient location. Thanks for taking the time to share your feedback! Jen
I Love Living at Acolade Apartment Homes |Recommended: YesI really enjoy the staff Jordan and Catie they are very helpful .. Arizona is a lot better than California.. I really enjoy living at Accolade Apartments .. They have a lot of of store and shopping centers near by that you can walk to..
Hello Billy, Great to hear that you are loving the location and having a positive Customer Service experience with the on-site teams! Kind regards, Kristie - Weidner Customer Service
Convenient schools and work|Recommended: Yesconvenience and the office is awesome Always willing to help with any problems that arise.
Hi Rachel, this is Jen from Customer Service. Thanks so much for the feedback, we appreciate hearing from our residents! Thank you again, Jen
Nice place to live |Recommended: YesOffice staff is amazing especially Catie... Plus, super convenient location, easy for me to get to anywhere I need. I will continue to live at Accolade Apartments.
Hi there Arthur, We value your continued residency along with knowing that you are having a positive experience with the on-site team members. Thank you for choosing to make your home here with us at the Accolade community. Take good care, Kristie - Weidner Customer Service
Office staff is excellent. The repair staff is friendly and overall they recently fix issues on the first time.|Recommended: YesIf the tenants were as civil and polite as the staff this place would be great.
Hello Richard, Thank you for taking the time to post. We read all of the reviews with the goal to improve the experience of living in a Weidner community for our residents. Please know that we value hearing your feedback along with your choice to make your home with us here at the Accolade community. Kind regards, Kristie - Weidner Customer Service
Really love living here |Recommended: YesI have been living here for over 3 years now. I really like how close I am to the grocery stores very convenient I love the office staff the most, they are always friendly. I will continue to live here and be happy that I live at Accolade Apartments Always clean, work orders are always taken care of. The office staff and maintenance always goes out of their way to help with anything
Hi there Betty, Great feedback! We value your continued residency and knowing that you are having a positive experience with the on-site teams and enjoying the location. Take care, Kristie - Weidner Customer Service
Awesome, affordable, great customer service |Recommended: YesI loved living here
Hello Catie, Thanks for letting us know that you loved living at Accolade! Kind regards, Kristie - Weidner Customer Service
Apartment staff is great |Recommended: YesThe office staff is wonderful and the maintenance staff is professional and fast. They respond to claims quickly. I have only lived here for a month but I have encountered issues due to damage caused by the previous tenants. Additionally, the air conditioning unit has needed service four times three for the same issue and I spent my first week here without heat in December. I have also had issues with the shower temperature lever breaking and water damage to my apartment on three different times from rain within the span of the month. The technicians are always quick to respond and they are very friendly. Problems get resolved quickly and I am optimistic about the rest of my lease.
Hello David, Thanks so much for posting along with your patience while we addressed these items. I am glad to hear that you are receiving great customer service from the on-site teams and please know that we value your choice to make your home here with us at the Accolade community. Kind regards, Kristie -Weidner Customer Service
Not Impressed.|Recommended: NoI thought this was a pretty good place until recently. Had them treat for bed bugs and had to do their 3 week process - fine. Then we find bug bites all over my husband's back and legs and another bed bug. No one has returned our calls or messages about the issue. Not to mention almost everything has fallen apart since we've moved in and all of a sudden, no one is returning our calls and not one of the maintenance staff has come to us to even inquire about the issues for the past 3 weeks. Terrible customer service.
Hello Savannah, We value hearing your feedback and I am so sorry for any inconvenience you have experienced. I am glad to hear that the Community Director was able to get in contact with your roommate the day after this post for a detailed conversation regarding the concerns at hand. Thank you for your patience and please know that we value your choice to call the Accolade community, your home. Kind regards, Kristie - Weidner Customer Service
Disappointed Tenant |Recommended: NoThe maintenance is never done correctly the first time. I have a water leak in the ceiling reported it and they didnt seem to even care, mainteance came out was her for one minute and said we need to let Roofing know, what about the mold and damage in my apartment The patio door has been broken since I moved in I got tired of calling them for repair, its not insalated, doesnt lock and barley closes properly. The glass is not installed properly in the door frame , many gaps and area where cold air is coming inside.
Hello Nidia, Thank you for providing feedback of your experience. I am so sorry for any frustration you have incurred and I am glad to hear that the Community Director has been in contact and that you are satisfied with the work that was done in your home. We value your choice to continue to reside with us at the Accolade community and thank you for providing us with the opportunity to improve. Kind regards, Kristie - Weidner Customer Service
The property location is good.|Recommended: YesIt really depends on the area building you live in. In my building I hear constant noise from my upstairs neighbor heavy walking, banging, moving of items, etc. but I guess that is expected. From my neighbor directly on the side of me I sometimes hear his her conversations and dog barking through the walls. Parking availability is not great but it depends on the area building you live in. For my building when I have guest they have to park pretty far to find an open guest parking space. I do love the high balcony's most apartments have but, I do feel the rent is a little high. The rent goes up about 60 every lease renewal at least it has for me . For what I am paying now there are more quality apartments out there with more space and amenities and or 3bd 2bath homes to rent maybe 10-20 more but pretty close. What attracted me to these apartments was the price for the 2bd 1bath when I first signed but I guest everything goes up with time. Overall, the location is good, close to highways, shopping centers, gym, etc. If you can catch a good promotion on an apartment here it can be a good deal but after the promotion prices shoot up pretty quick. Depends on what you are looking for and for how long.
Hello Larry, Thank you for taking the time to provide detailed feedback of your residency with us. Please do let us know if you feel you are experiencing any noise that is above and beyond normal as we do want to be sure to document that for you and also connect with the other parties if possible to try and work toward improvement as it can be a team effort to make progress on this sort of issue. I am glad to know that you are enjoying the high balconies along with the location. Take good care, Kristie - Weidner Customer Service
I do really like living here just wish I was on the first floor but other than that I have no complains |Recommended: YesI do really like living here I haven't really had any issues. If there is a problem they go and try to get it fixed right away
Hello Danielle, Thank you for providing feedback of your residency with us and please do be sure to let the onsite team know that you are interested in a home on the first floor and they may be able to accommodate that preference in the future. Kind regards, Kristie - Weidner Customer Service
Good|Recommended: Yesi would tell them i love i the only bad thing is living on the corner of the main street with nothing blocking my childrens room and my room in case someone were to jump the curb they would go right into my rooms that is 1 of my highest fears and 1 the reasons i prefer my children to sleep in the living room. We do not see much action so the past 2 years its been overall good. i dont like seeing whats really going on in the middle of all the action like some people tell me
Hello Crystal, Great to hear from you and thank you for posting online. Please know that we value hearing your feedback along with your choice to make your home with us here at the Accolade Apartment Home community Kind regards, Kristie - Weidner Customer Service
Perfect for what I need|Recommended: YesFor the price I feel it's a good value. No real problems with the neighbors or unit and the staff are awesome I moved to Phoenix a year ago and Accolade Apartments are were perfect for me to get my feet on the ground and have have a nice place to relax after work. Nothing flashy, but it's low cost and that's what I'm looking for at the moment.
Hi there Brigg, It is great to hear that you are having a positive experience with the on-site team and we are glad that the Accolade Apartment Home community could be a part of your start in Arizona. Take good care, Kristie - Weidner Customer Service