It has been great so far, except for the shopping carts in front of our complex. |Recommended: YesEverything is great the only thing that drives me nuts is the carts literally in front of our complex. Whats most frustrating is the complex know who is to blame, as we have been told, however nothing is done about it. Had some guests over and it has been embarrassing. 0 stars for that
Hi Adrian, Thank you for your feedback. It is nice to hear that you are enjoying your community. I will be sure to share this with the team. Take care, Wendee - Customer Service
Love the place|Recommended: YesThe staff are always friendly and courteous.
Great place to live|Recommended: YesWe enjoy living at Aspire Pinnacle Peak. So many activities to attend. All the staff are friendly. They make you feel welcome
Hi Bonnie, We have to agree with you that it is a GREAT place to live and that the team is friendly. Glad they make you feel welcome. I will be sure to pass your review along to the team. Take care, Wendee - Customer Service
Above the rest|Recommended: YesSmoke free, gas grills, pool, close to major highways and shopping centers.
Hi Henry, thanks so much for the 4 star review. I have to agree with you that Aspire is a a GREAT place to live. I will be sure to pass this onto the team. Take care, Wendee - Customer Service
It's clean and I feel safe. Close to public transit.|Recommended: YesIt's quiet and comfortable with lots of parking. The maintenance staff is responsive. The club house and pools are great. Love it here
Hello Colleen, It is great to hear that are loving your experience over all. We value your residency along with your choice to call Aspire at Pinnacle Peak your home. Kind regards, Kristie - Customer Service
Pricey |Recommended: NoApartments are nice, but they took our entire deposit and said our carpets were dirty. I lived with my wife and newborn son. We kept our apartment spotless. Pretty upset about that. We had a balance left over of 60 from our deposit not covering the total cost. We tried to log on to the portal to pay the ridiculous final bill and the email stated and it showed zero balance. We then received a email threatening to send us to collections because we haven't paid the bill. We had bed bugs in our apartment when we first moved in and I feel like they could have cut us some slack on the carpet cleaning charge when we moved out. Although they paid for the charges to have pest control come fix the bed bug issue they tried to point the finger at us when we bought all brand new furniture. It's all in the past and I would not have written a bad review and mentioned the bed bugs if they didn't take our entire deposit. Other than that. I will say that the landscaping is well maintained and for the most part it's a quiet apartment complex. We did chose to move because it is over priced and we would rather have a house for the same cost of our 1 bedroom aptment.
Hello Chris, My apologies that you have experienced some frustration during your residency with us. If you have any questions on the charges that were applied, please do not hesitate to connect with me and we can be sure to go over them together. I can be reached at 85.411.9343 or via email at email@example.com. I appreciate hearing your feedback and wish you well moving forward. Kristie - Customer Service
Wonderful place to live with even more wonderful people |Recommended: YesThe wonderful staff makes it a great place to live. They put on great events and would love to have more going forward
Hi Michelle, thanks so much for the kind words and 5 star review. I am glad you are enjoying the community and team. I will be sure to let them know. Take care, Wendee Customer Service
Great Place to live |Recommended: YesThe staff are really friendly, helpful and they love what they do. To me it seems as though its more than just a job to them. They want you feel comfortable to be able to come to them with any maintenance or bug spray request no matter how many times you have told them about it.
Awesome Community|Recommended: YesAs a resident I've had nothing but positive experiences here. Things are clean, well maintained, and my experience as a resident has been nothing but positive with the staff. My roommate works in the office but even before he worked here the staff was always professional and responsive. - Johnny Love
Absolutely rude and terrible |Recommended: NoI cant wait to move out.
Hello Michelle, I'm sorry to hear that you had an experience that you felt was anything less than professional and courteous. Let's connect at your earliest opportunity to discuss your situation and interaction to see how I may be able to assist. I can be reached at 855.411.9343 or via email at firstname.lastname@example.org. Kind regards, Kristie - Customer Service
Never again|Recommended: NoI was charged nearly 100 in return fees on rent that was accounted towards a misplaced account. YES it is my fault for listing the wrong account but that much of an upcharge is discourteous. I haven't been here long enough to make a credible decision on whether to really stay. Based on appearance and initial worth it was hard to resist. Now, I look forward to leaving out of principal.
Hello Joseph, Thanks so much for your time on the phone today. I am glad that we were able to connect and talk through your experience. I am happy to hear that you are enjoying your home and keep us posted if you need any further assistance. Kind regards, Kristie - Customer Service
It is the best place to rent an apartment|Recommended: YesWe love living here. The staff is awesome, always nice and helpfull.
Hello Rastislav, I'm Kristie from the Customer Service department and I wanted to thank you for taking the time to post a review regarding your experience with us. I am happy to hear that you are enjoying your home and that you have had a pleasurable experience with the onsite staff - we think they are pretty super as well! Kind regards, Kristie - Customer Service
We need more updog|Recommended: YesWould be nice if other residents actually put their trash IN the dumpster instead of all around it
Hi Sean, this is Wendee from Customer Service. Thank you for the feedback. We do like to hear from our residents even if the review is not so glowing. I will be sure to let the team know. Thanks again for giving us the opportunity to improve. Take care, Wendee
Resort Living |Recommended: YesAmazing amenities, great staff, family friendly living environment.
Hello Cynthia, We love hearing from our residents and thank you for taking the time to post regarding your experience with us. I'm Kristie from the Customer Service department and I am happy to hear that you are enjoying your home, the staff and the property. We know you have many options and we value your choice to call Aspire Pinnacle Peak your home. Kind regards, Kristie - Customer Service
The worst place ever I will recommend anyone to llive.|Recommended: NoA night mare
Hi Xavier, this is Wendee from Customer Service. Thank you for your review. I am sorry to hear that you are not enjoying the community. I would love to hear more about what your concerns are. Please contact me at 425-250-2961 or email email@example.com. Take care, Wendee