Great living experience minus a few things. |Recommended: YesBeautiful apartments inside and out, family oriented.
Hello Amanda, I'm Kristie from the Customer Service department and I appreciate hearing your feedback. It is great to hear that you are enjoying your beautiful apartment home and community. Kind regards, Kristie - Customer Service
Staff is responsive and the complex is well kept.|Recommended: YesComfortable and Convenient. I was a little surprised the utility cost and new account fee, none of that was really explained and the sewage cost is higher than my water bill. Overall, though I am pleased.
Hi Carla, thank you for your 4 star review and kind words. I will be sure to pass this onto the team. Take care, Wendee - Customer Service
Rent utilities|Recommended: YesWhy can't the utility notice come with the rent due qith out having to go to their full site. I can't for some reason connect on my phone what my total amount due until when you guys finally post rent due. Which needs to be earlier then you do.
Hi Terri, that you for your feedback and for the opportunity to improve. I will be sure to let the team know so they can reach out to you and help answer your questions. Take care, Wendee - Customer Service.
I am actually happy to live here.|Recommended: YesI have a concern with the family that lives above me that continues to run all the time. Not sure if there is anything that can be done but the constant running is a bit much. I have endured this for the past few months and just thought I would bring it to your attention.
Hi Yvonne, this is Wendee from Customer Service. Thank you for your feedback we are glad you like living at Bolero. I will be sure to pass your concern with the noise along to the Community Director so she can help out with this. Take care, Wendee
Horrible complex|Recommended: NoThe parking in the complex is horrible never an open spot.most of the staff employees are rude and keep you waiting.I don't like the fact that your rent is separate from your utility bill so you get two emails on your bill notices so your rent isn't what they tell you it adds up. My rent is 741 plus whatever my utility bill comes out to be. So yeah I don't like this complex
Hi Alberto, this is Wendee from Customer Service. Thank you for the feedback. I would love to speak with you in greater detail regarding your concerns. Please call me directly at 425-250-2961 or email email@example.com. Take care, Wendee
Just needs more parking availability. two assigned parkings would be great.|Recommended: Yesit is great living here the only problem i have is the parking availibility. on Monday night i spent 40 minutes trying to find parking around the bolero and Aria parking spaces. i finally found a space in the Aria parking and walked back to my apartment in the Bolero section.
Hello Edward, Thanks so much for passing on your feedback. My apologies on the parking as the property does have limited space. If you have any additional items that I may be able to assist with please do not hesitate to connect at firstname.lastname@example.org. Kind regards, Kristie - Customer Service
Would be nice if things were ever fixed|Recommended: NoI'm sorry to say things haven't been great so far. I moved to this apartment complex in late January and since I've lived here, things just haven't been fixed in a timely manner. All three spas have been broken in one way or another since I've moved in. The one next to the front office on the Aria has had multiple issues. At one point, it had heat, but no bubbles. Then it had bubbles, but no heat. Now it has heat, but the bubbles turn on and off every few minutes since the controls are broken. The southern spa on the Aria side has not had heat since I've moved in. Not a single day. Every time I speak to somebody at the front office, I'm told this spa is working, but every time I check it, the water is the same temperature as the pool. At least the bubbles work so parents can use it as a kiddy pool, but it would be nice if it was actually a SPA again at some point. The Brio spa has worked for a few days, but has also had issues with being ice cold. Now after Brio pool was shut down for maintenance for weeks , it has reopened with the spa having hot water, but broken controls for the bubbles. Also, there hasn't been a single gas grill at any pool that's been working since I've moved in. I understand that some of the stupidest people on Earth live here at this apartment complex and put charcoal in the gas grills. However, maybe making a small investment in a security camera to see who is breaking the grill would be a good idea. If you slapped a 1500 repair bill on somebody's rent for being stupid enough to use charcoal in the gas grill, I bet this would stop pretty quickly. I have steak that's been sitting in my freezer for months there is still not a working grill. Another thing is the gates always seeming to have issues with their locks. The one near the mail boxes was broken for so long that somebody took it into their own hands and snapped the bars out of the gate so they could walk through with it still closed. Let's not even get started on parking, where the parking space I was assigned to has a giant metal support next to my driver's door, so I have to wrap it in foam just to not destroy my door every time I try and get in and out. I'm only 3 months in and I'm seriously regretting living here. The inside of the apartment itself is nice, but I could have lived in the ghetto and made the inside of my apartment nice. I kind of wanted the community areas to be taken care of, but I guess this isn't that type of community. Hopefully you will take some of this criticism and actually fix things here, but I seriously doubt it. You already have me in stuck in my lease, so why do you care whether I'm happy here.
Hello Andrew, We appreciate hearing feedback from our residents as it gives direction on how we can improve. I am happy to hear that the site has reached out with some information regarding the spas, grills and your parking concern. We appreciate your patience and here's to grilling this weekend! Take care, Kristie - Customer Service
Not for me|Recommended: NoI don t like the parking arrangement at this complex. Also, lots of defects with my apartment. I was thought to believe my place was new.
Hi Jason, this is Wendee from Customer Service. Thank you for your review. We like to hear the feedback from our residents even if the review is not a glowing one. The parking is one covered space per apartment and uncovered spaces are available to all. I would love the opportunity to speak with you regarding the defects you mention. Please contact me at 425-250-2961 or email email@example.com. Take care, Wendee
Suprisingly nice!|Recommended: YesMy overall experience living at Bolero Apartments has been positive. The only complaint I have is the availibility of parking...never any parking, if you are a family with 2 vehicles and only one assigned parking space. Finding additional parking throughout the complex is hard to come by. Never any parking if you have guests, either.
Hello Rachel, We appreciate you taking the time to post regarding your residency with us and are excited that you are happy with your home! I can certainly understand the frustration with the parking and I wanted to thank you for bringing it to our attention. We are always interested in hearing from our residents on ways in which we can improve our communities. Take care and have a super weekend! Kristie - Customer Service
Love the customer service and the promptness with maintaince. |Recommended: YesI LOVE THE BREAKFAST. The customer service is EXCELLENT.
Hello Shireen, We love to hear that our residents are are happy and also glad to hear that you take advantage of the breakfast amenity. We thank you for taking the time to let us know that you are pleased and I will be sure to let the site know that that are doing a great job on their Customer Service! Take care, Kristie - Customer Service
It has been ok with the exception of the noise after hours and the children kicking balls into my window from the parking lot.|Recommended: YesLike the breakfast in the morning .
Hi Chandra, this is Wendee from Customer Service. Thank you for your feedback and giving us the opportunity to improve. I will be sure to reach out to the Community Director and let her know of your concerns. Take care, Wendee
What is this late fee for?|Recommended: Noaria apt 1017
Hi Franchesca, this is Wendee from Customer Service. Thank you for your review. The late fee was for the rented DVD. I am glad to hear that this was all taken care of. Take care, Wendee
I thought it was until midnight on the 4th to pay rent before late fee and whats this legal fee?|Recommended: NoThe pool is not kept up to date
Clean, friendly, never available over the phone|Recommended: NoIt is not the same as it used to be because there is alot more people who live there who are just hanging around outside smoking, selling drugs, etc.
Hi Rayma, this is Wendee from Customer Service. Thank you for your feedback and giving us the opportunity to improve. I will be sure to pass your concerns on to the site. If you would like to get in touch with me directly please call 855-411-9343 or email firstname.lastname@example.org. Take care, Wendee
Lacks basic human compassion|Recommended: NoI've enjoyed staying here but I'm seeing it first hand about what people meant in other views, I completely understand. The apartment looks clean on the exterior parts but I found hair, dust, toothpaste in the interior. I've asked to get my blinds exchanged since I moved in, they changed out the two most dirtiest ones and left the rest. My six months lease is up so I went to give my 30 notice, they told me its six months n three days. Wtf my contract says 6 months and 0 days but they wrote 2/1/14-8/3/14. They tried to say something about the old manager like to file on Sunday's. There's a reason why she's the old manager and even though I've been a great residents and flying out on the first, I'm still being charged three extra days smh, note to a self don't rush to sign during my lunch break. I took a look at all the list of places they required to be clean on moving day, even though that's not how it look when I moved in, So much for a gated community, when its stuck open half the time, to save urself the headache and the lack of basic human compassion, Don't rent from here!!!!