Dishonest management team.|Recommended: NoDO NOT RENT HERE. Libby and the management team will have your vehicles towed without investigating a situation first. The regional manager will tell you if you have a 1 or 2 bedroom you are allowed only 1 vehicle and all others are subject to be towed as they are not a storage unit which is not stated in their lease . They charge you late fees because they post the wrong amount to pay and fine you for there mistake and do not even tell you about it until 1 month later. They charge to have packages delivered and left in the office. You can hear everything that goes on with your neighbors. STAY AWAY from the place. LOOKS are deceptive
Affordable luxery living|Recommended: YesIts a safe, clean, and nice place to live.
Not Bad|Recommended: YesWalls are paper thin.
Wonderful location most of the staff is less than desirable.|Recommended: NoFor the most part I enjoy living at Mirador. Although there are moments when I question why I'm paying more than 1000 a month to live here. I've lived in an apartment my whole life so I'm speaking from experience in this review. The maintenance is the worst crew I've ever had to deal with. They never show up within a reasonable amount of time and when they do finally show up I feel like they cut corners. Today they said they would be doing an annual inspection and that they would be at my apartment between 9 and 5. I stayed at home today to make sure that my dog would be okay when they entered. Come to find out they skipped my building to be done an hour early. I know this because when I asked the lady in the office where they were at 4 15pm today she said they packed up at around 4pm. When I tried to tell the lady in the office how I felt she was very short and rude to me. She's always short and rude though. She gave me a hard time a few months ago because I was excited to see the new Star Wars movie. She told me she thought it was stupid that anyone would be excited for a movie that hadn't been released yet. Lee Castro, the manager seems nice on the surface but he always seems really stressed out and overworked. The new guy in the office is really nice. Although, about a month ago I spoke to him in regards to someone putting large amounts of trash in the pet receptacle by my apartment. The reason I mentioned it to him is because that time the person who was dumping trash dumped several large pieces of glass creating smaller pieces of glass in the process in the receptacle. I have photos. The next day a sign was posted stating that no one should be dumping their trash in that receptacle. However, by the end of the week someone had ripped the sign off the receptacle and then someone dumped their trash in there again. The sign was never replaced and someone keeps dumping their trash in the pet receptacle. Which leads me to believe that the person dumping their trash and the person who ripped off the sign are the same person. I feel like maintenance would be better if there were either more people on the team or if the people on the team were replaced with a better maintenance team. The apartment complex I used to live in had a total of four guys in a similar sized complex, and I never had any issues. In regards to how the place is managed, I think if Lee had more support from his team more like minded people like the new guy then he wouldn't be so stressed out all the time which could lead to the residents having a little more respect for where they live. I've never lived in an apartment complex where the residents disrespect a managers note in any regard especially to where trash should be dumped.
I love it here.|Recommended: YesIt's quiet and well maintained
Hi Nadine, thanks for sharing your thoughts. We are glad you love it here! I will let the team know. Take care, Wendee-Customer Service
The office staff are very helpful and greet you with a smile.|Recommended: Yesvery nice and quiet
Hi Carolyn, thank you for your kind words and 4 star review. I will be sure to pass this on to the team. Take care, Wendee - Customer Service
Great views, good service, nice apartment.|Recommended: YesI have had nothing but good experiences so far. The grounds are well kept, the views are amazing, and everyone I have dealt with has been professional and friendly. An added bonus is being able to hear the coyotes during some sunsets. I recommend Mirador
Hello Rick, Thanks so much for the great feedback regarding your residency with us. I'm Kristie from the Customer Service Department and I am happy to hear that you are enjoying your home and have had a positive experience. Kind regards, Kristie
I pay early or on date due. why do u still request payment|Recommended: Yesso far i m very satisfied
Hi Paul, thank you for the review. This is the way that the system is set up. I will be happy to send your feedback to our Web Master & Systems Manager. I am really glad to hear that you are very satisfied. Take care, Wendee
Living here |Recommended: NoI like my apartment and the area of location. The office staff is friendly.
Hi Patricia, this is Wendee from Customer Service. Thanks so much for the feedback, we appreciate hearing from our residents! Thank you again, Wendee
We really enjoy living here.|Recommended: YesFriendly staff and neighbors! Maintenance concerns are taken care of promptly. Property is kept clean. Fine environment for my children...the most important factor to me.
Hi Laura, this is Wendee from customer service. Thank you for your review. We love to hear from our residents. I will be sure to pass your kind words along to the staff. Take care, Wendee
A safe and beautiful place to call home.|Recommended: YesIt feels like a vacation... The staff is excellent and they have taken the time to carefully select tenants who exemplify the luxury of the Mirador community. I feel safe and comforted walking the grounds and enjoy time at the community pool listening to wildlife and the water fountains. Each day at Mirador feels like a vacation experience and I've been thrilled to call it my home for the last 2 years.
Great community atmosphere|Recommended: YesFriendly staff and neighbors. Great vibe.
The staff at Mirador are wonderful, and very respectful of others|Recommended: Yesit is truly a place that has all the makings of a new home. Whenever I need any type of maintance done they are right on top of it,and done before the end of a 24hr period. The staff and crew are to be commended for wonderful an caring services. I really like living at Mirador, it is the best location in all of North Phoenix.
Hi Darlene, this is Wendee from Weidner. So glad to hear you love your community, we think they're pretty terrific too! I'll be sure they get a copy of your review and your kind words for them. Thanks! Wendee
Beautyfull|Recommended: YesIs fantastic amenities and really fabulous experience living in Mirador
Ok experience|Recommended: Nomaintenance is slow moving, poor appliances (specifically garbage disposal), poor garbage collections
Hi Kimberly, this is Wendee from WAH Customer Service. Thanks so much for the feedback, we appreciate hearing from our residents! I'm glad to hear you like calling your community home, I'll take note of the items you noted for improvement and will make sure your community is aware of them as well. Thank you again for giving us the opportunity to improve, and letting us know about your concerns. Wendee