Clean and Secure|Recommended: YesThe apartment community is very well maintained. The staff is very friendly and if you need something they are very willing to help. The grounds are well maintained and there is plenty of lighting at night. The apartment I moved in to was clean and only had two items that I felt needed attention which were taken care of in a timely manner. And being along a very noisy roadway highway, I was very pleased with the noise reducing sliding doors and windows. Overall, great place to call home
Good|Recommended: YesYou can kind of hear neighbors but everyone is very nice and understanding. Parking is difficult past 6pm. Overall good place other than those two things.
Staff|Recommended: NoI'd tell them don't.
Hello Ketrick, thank you for the feedback; we read all of the online reviews with the goal of providing the best customer service possible for our residents. If you have interest in discussing your experience in further detail, please do not hesitate to connect with our Customer Service department at 855.411.9343 or via email at email@example.com at your earliest opportunity. Best, Weidner Customer Service
Excellent |Recommended: YesPerfect
Hi Brittani! We love hearing that the Monterra Luxury community is "excellent" - we value hearing your feedback and welcome you home! Best, Weidner Customer Service
Personally i would like to see the side walks cleaner. Some kind of freshner needs to be applied for the cat piss smell.|Recommended: YesOver all it's a great place to live. I love the staff and the ground keepers. Vey polite and knowledgeable.
Hi Audrey! Thanks so much for the feedback, we appreciate hearing from our residents! I'm glad you are enjoying your home, I will pass the items you noted along for improvement and will make sure your community is aware of them as well. Thank you again for giving us the opportunity to improve, and letting us know about your concerns. Best, Weidner Customer Service
Happy|Recommended: YesIt's close to work and I love that. The surrounding area isn't that safe or nice but I feel safe in the gated community. I love the pool and the staff in the office are amazing My maintenance request was fixed within a day The buildings are older but I'm very happy here
Hi Destiny, we value hearing your feedback and knowing that you are enjoying your home along with the amenities that are available at Monterra. Thank you for posting and for choosing to make your home here with us at a Weidner Community. Best, Weidner Customer Service
Wonderful complex to live at.|Recommended: YesEverything here is great no complaints.
Hello Antoine, We value hearing your feedback and thank you for taking the time to post online to let us know that you are enjoying your home at the Monterra community. We appreciate the 5 star rating along with your recommendation - welcome home:) Take good care, Kristie - Weidner Customer Service
Decent for the price|Recommended: YesYou get what you pay for as far as the apartment. The staff and maintenance on the other hand is phenomenal. Maintenance is quick, and friendly and they make up for what the apartment lacks. The office staff is great too. They always make you feel welcome. I sleep with earplugs so the highway doesn't bother me, but it doesn't seem noisy at all my apartment doesn't face the highway either . Traffic can get hectic around rush hour due to the complex being right by the major highways. But it's in a great location. The gate is closed 24hrs, and supposedly there is courtesy patrol that lives on site, but I have yet to see them enforcing quiet time. For the most part, quiet time is actually quiet which is great since I have my window open a lot.
Hello Emily, We appreciate hearing your feedback and knowing that you are having a positive Customer Service experience with the on-site teams and enjoying the Monterra community - welcome home! Kind regards, Kristie - Weidner Customer Service
Good Location not enough parking.|Recommended: NoIts very rough to find aparking with this complex. there is always garbage and dog feces around. people coming in and out of the gym to watch tv not to work out. some of the rules the complex has people dont follow and not once have i ever seen anyone other than myself wipe down a machine after using it in the gym
Hello David, We read all of the reviews with the goal to improve the experience of living in a Weidner community for our residents and appreciate you taking the time to voice your concerns. I have connected with the Community Director regarding your review and he will be reaching out to you this week to discuss these items in further detail with you. Please know that we value hearing your feedback along with your choice to make your home here with us at Monterra Luxury Apartment Homes. Kind regards, Kristie - Weidner Customer Service
Air conditioning is very bad in the apartment|Recommended: NoThe A C in the apartment is very bad. It needs lots of work. It was broken twice for my stay last year.
Hello Shi, Thank you for taking the time to post. We read all of the reviews with the goal to improve the experience of living in a Weidner community for our residents. Please know that we value hearing your feedback along with your choice to make your home with us here at the Monterra community. Kind regards, Kristie - Weidner Customer Service
Great location, decent price.|Recommended: YesGreat location, decent price.
Hello Carmelita, Thanks so much for taking the time to provided feedback of your residency with us online and for choosing to make your home here with us at the Monterra community. Take care, Kristie - Weidner Customer Service
Overall good|Recommended: Yeswith assigned parking space, I usually have no trouble with parking. But when guests are coming, there are very limited parking spaces for them. Sometimes people decide to have a long loud chat outside at night. or sometimes children yell or scream outside which i can very clearly hear even with my windows closed. Maintenance took a couple days to come and fix my problem, but it wasn't anything urgent so I have no issue with that. Staffs are very friendly. Exercise room is often very clean and well maintained. Apartment ground is usually very clean as well.
Hi Joo, this is Jen from Customer Service. Thanks so much for the feedback, we appreciate hearing from our residents! I'm glad to hear you like calling your community home, I'll take note of the items you noted for improvement and will make sure your community is aware of them as well. Thank you again for giving us the opportunity to improve, and letting us know about your concerns. Jen
Great place, no real complaints|Recommended: YesThe complex is great. The only cons I think are the extremely tight parking spaces. I can barely get out of my car without hitting the car next to me and I've had several instances where I had to literally crawl through my passenger door just to get in. I don't like how 2 of my neighbors let their kids trash the hallway. Always food, trash, ect on and around the stairs. I would like to see the halls pressure washed every once in awhile but only because of the neighbors kids smashing food, spilling sticky drinks, ect on the concrete in the hall by and on the stairs . Besides that, management is great. I love that the pool and gym are 24 hours as I work late nights and like to come home and take a dip or a quick work out after a hard night at work.
Hi Jessica - Thank you for taking the time to review Monterra Apartment Homes! I am glad to hear you and your family are enjoying the wonderful amenities and that the offcie team is taking great care of you!
Eh.|Recommended: NoNot great, and much too expensive. It was fine when rent was lower, you were paying less for subpar everything and that was fine. Then they raised rent to a ridiculous amount, and it's just plain not worth that kind of money. Not to mention they got new office staff, who are incompetent and a pain to deal with. Collin literally has no idea how to do his job, which is sad because he transferred from a different complex owned by the same people. Also they entered our apartment without permission and thats just not cool.
Hello Ashlyn, I'm Kristie from the Customer Service department and I appreciate hearing from you. We do have Managers in Training on staff and I am so sorry if you feel that you did not receive the level of service to meet your expectations. We will certainly connect on your mention and work toward improvement. In reference to entering the apartment home, the service team did enter for a pre-inspection and the notice was posted on the door which is in accordance with proper notification in Arizona. My apologies for any frustration or inconvenience this may have caused you. If you have any additional issues or concerns, please do not hesitate to connect directly with your Community Director for assistance. Thank you for your time and have a super weekend! Kind regards, Kristie - Weidner Customer Service