Freat staff|Recommended: YesI feel the office maintenance staff are the glue that hold this place together. They are all kind and attentive and have a great sense of community.
Thank you for the positive feedback, David! Take Care, Weidner Customer Service
Excellent place to live|Recommended: YesThis is a great place to call home. Staff is friendly and helpful. On-line payment and work scheduling is great. People are generally considerate of others. It's very convenient to have a company readily available to tow anyone who feels they can park in your assigned space. I don't think this happens very often, but it's a nice service to have available since you pay the rent, and that spot belongs to you . Pools are nice. Grounds are kept clean having the community as a gated community ads a nice layer of security for your vehicle.
Thank you for the positive feedback, Joel! I am glad to hear that you are enjoying your neighbors, tow service and your amenities! We agree, the Trailside at Hermosa Pointe team is amazing! I will be sure to pass along your words of encouragement to the team. Kind Regards, Weidner Customer Service
Have lived here acouple of months and i love it|Recommended: YesLoved living at Trailside, the only bad thing I dislike is not enough parking.
We appreciate you taking the time to provide us with your feedback and are glad to hear you were happy calling Trailside at Hermosa Point your home! Kind Regards, Weidner Customer Service
Love the way how they care about everything |Recommended: YesGrated place to live
Almost Perfect |Recommended: YesIt's a very nice property, great staff, and up keep of grounds. However, it is quite easy to hear your neighbors through the walls, and it is very hard for visitors to park.
Nice Apartment Community|Recommended: YesExtremely friendly staff, grounds are very well maintained, text email messages are sent when there is a problem or if general maintenance needs to be performed in a building or on property. Plus, if you are expecting a package, the front office accepts them and will send you a text message to alert of its arrival. Finally, if you need to have an issue resolved within your apartment, the maintenance personel take care of it in a timely manner. Overall, a great, peaceful apartment community to live in.
Love my apartment , but dont like parking |Recommended: YesI will rate this property a 5 start but the only down fall is the parking issues at this community. Do have enough space available for visitor. My do like the idea that the apartment comes with washer and dryer.
Office Staff is very professional|Recommended: YesThe office staff and maintenance crew are both very friendly and helpful. Both Sayra and Tawnya are very professional and extremely helpful with all of my questions and resolved any issues promptly and efficiently.
Hi Romn, this is Jen from Customer Service. So glad to hear you love your community, we think they're pretty terrific too! I'll be sure they get a copy of your review and your kind words for them. Thanks! Jen
I love my home, nice mountain views|Recommended: YesI have great neighbors, office nice and friendly. I been here for 2 years and recommend it.
Why I like living here|Recommended: YesI tell them that its a nice and quite apartment complex with pools and that they are very nice inside.
They keep sending me repeat emails|Recommended: NoThey keep filling my email with with duplicate emails every day its annoying and border line harassment
Hello Walter, Thank you for taking the time to post and I am so sorry for any duplicate emails you are receiving. Please connect with your on-site team at your earliest opportunity and they can look into this matter for you. The direct contact is 602.944.5588 or via email at trailside@Weidner.com. Kind regards, Weidner Customer Service
Great |Recommended: YesI had a beautiful townhome no complaints good management ..
Hi Chaylene! We love hearing that the Trailside at Hermosa Pointe community was enjoyable for you - we value hearing your feedback and welcome you home! Best, Weidner Customer Service
Crap management|Recommended: Nowhen i first moved in they fixed things that were not ready fr my move in right away, after that it has been repairs that are faulty or no repairs .. ac worked on several times, its still 90 at night in my unit toilet leak got fixed flooded the whole front ... just stopped using that toilet since you guys wont fix it ... rude staff, i dont know what happened to the old manager but you need her back, she got shit done
Hello Lurlene, I am so sorry for any frustration or inconvenience that you have experienced as that is definitely not the intent for our valued residents. I did connect with the on-site team who has left a message for you with interest to discuss these items as their records indicate that the toilet was addressed in the same day and have not heard of the need for assistance regarding the AC since last fall. Again, my apologies if you are still experiencing any issues. Please give the Community Director a quick call back at your earliest opportunity to discuss these and any other concerns that you may have as our goal is for you feel comfortable in your home at the Trailside at Hermosa Pointe community. Kind regards, Kristie - Weidner Customer Service
One neighbor is very noisy and inconsederate.|Recommended: YesVery nice. Staff is very helpful. What you get for the price I think is quite good. You can't pick your neighbors, it's the only downside.
Hello John, We value hearing your feedback and thank you for your recommendation! If you are experiencing any issues with noise, please do not hesitate to reach out to your on-site team to report any instances or to obtain any after hour emergency information. We can be reached at 602.944.5588 or via email at trailside@Weidner.com at your earliest opportunity. Kind regards, Kristie - Weidner Customer Service
Nice Place to Live. |Recommended: YesThere is no major issues. Its a quiet complex really. The office staff is really nice, always friends and helpful. The property is clean and well maintained. The Parking is the ONLY issue. If you have people visiting be prepared to have them park across the street or even next door at the businesses. I don't think the parking spaces are painted evenly either. Other than that I would totally recommend Trailside at Hermosa Pointe.
Hi Ruben, we love hearing that the Trailside at Hermosa Pointe community is a "nice place to live" - we value hearing your feedback and appreciate you sharing your concerns! Best, Weidner Customer Service