One rotten apple|Recommended: NoOverall, I've had positive interactions with all employees except one. Maybe it's difficult to live in the place that you work, but having this employee living down the hall has been nothing but a nightmare. Living in any apartment involves being around a lot of people and can be trying at times, and often there's that one neighbor who complains about all the other neighbors. When that neighbor happens to work at the office, his complaints are immediately elevated to a higher level than an average resident. It becomes difficult to plead your case if the office employee is prone to exaggeration and overreaction. Although it may be easier to speak with the office if it's where you work, processing complaints through the office immediately puts everyone on the defensive. If there's a suggestion on how I could improve my interactions with other residents, I would appreciate it if that other resident contact me directly.
Hello Jeffrey, We appreciate hearing your feedback and apologize for any interaction that may have occurred that left you feeling unsettled as that is certainly not the intention for our valued residents. Please feel free to connect with the Customer Service department if you have interest in discussing your experience in further detail and we can be sure to have contact on this matter internally as well. The Customer Service department information is 855.411.9343 or via email at email@example.com and we look forward to hearing from you at your earliest opportunity. Kind regards, Weidner Customer Service
Cabenits and applances are cheap. water issues not good.|Recommended: Yescomfortable and inviting and very clean
Hello Kenneth, Thanks for the feedback and for letting us know that you are comfortable in your home at the Stoneleigh at the Reserve community. If you are having any sort of issues regarding functionality with cabinet hardware, appliances or experiencing any water or leak issues, please do not hesitate to connect with the on-site team as soon as possible so that they can assist you. The contact information for the office is 763.208.9700 or via email at stoneleigh@Weidner.com and we look forward to hearing from you at your earliest opportunity. Kind regards, Weidner Customer Service
Upscale living|Recommended: YesGreat community and very good neighborhood. I lived here for short term 6 months and had to move for a different state on job transfer. That being said, this is a very great community and fostered with very nice amenities. It goes without saying that, maintenance, services, staff and overall it is excellent living community. great neighbors, diversified environment and very niche, one weakness drawback would be AC heater noise. It makes a bit of more noise, apart from that everything else was great.
Hi Sachin! Thank you so much for taking the time to write such a glowing review! We so appreciate you taking the time to let us know how much you enjoyed living at Stoneleigh at the Reserve Apartment Homes. We wish you all the best in your new adventures. Take care, Weidner Customer Service
Great place to live |Recommended: YesWonderful and engaging staff. Outstanding club house amenities. Friendly neighborhood.
Hi Rebecca! Thank you for your review and 5-star rating. We are so happy to hear that the staff are "engaging" and that you are enjoying the club house amenities. We appreciate you taking the time to post. Welcome home! All the best, Weidner Customer Service
Great property |Recommended: YesVery dog friendly and polite staff. I highly recommend living here
Hi Nicholas! Thank you for your 5-star rating! That is great! We so appreciate your recommendation for The Stoneleigh at the Reserve Apartment Homes. Welcome home! All the best, Weidner Customer Service
Outstanding property, clean, great club amenities|Recommended: YesLuxurious , quite, staff professional, and helpful - great customer service, easy community to downtown Minneapolis and nearby malls.
Hi Jannette, this is Jen from Customer Service. So glad to hear you love your community, we think they’re pretty terrific too! I’ll be sure they get a copy of your review and your kind words for them. Thanks! Jen
We noticed few problems in first month but stoneleigh fixed it real fast..|Recommended: YesApartment is really good but parking will be almost full after 9pm and also they didn't inform us about the utility bill while leasing.
Hi Divya! Thank you so much for your review. We really appreciate you taking the time to post and for your feedback. We will be sure to share your comments with our on-site team. All the best, Weidner Apartment Homes
Home|Recommended: YesI love the Neighbors, staff and the grounds. The apartment is very updated with nice fixtures and flooring. I feel very at home in this community.
Hi Kendra, We are thrilled you feel at home in the Stoneleigh at the Reserve community. Thank you for your review! Best regards, Weidner Customer Service
50 50|Recommended: YesI have a toilet that literally needs to be plunged daily. No one should have to do that. I just want a new toilet. But they ignore me now. They've been out twice and pretend to fix. My dishwasher is junk. The kitchen cupboards are junk. Love the high ceilings and the layout though. Love large laundry room. Quiet and clean in halls. Our carpet still smells weird. If you have a problem like my toilet and carpet that they won't replace they will ignore your requests. Parking is good. Buildings look nice from outside. Warning---3rd floor electric bill in the summer is so high I almost fainted with first 200 bill.
Hello Cynthia, I am so very sorry for any frustration or inconvenience that you are experiencing as our intent is to provide a comfortable space that you are happy to call your home. We appreciate hearing your feedback and thank you for mentioning specific items so that we are aware of the source of your frustration and can take this opportunity to work toward improvement. I have passed your feedback to the on-site team and if you have interest in discussing your experience in further detail, please do not hesitate to connect with our Customer Service department at 855.411.9343 or via email at firstname.lastname@example.org at your earliest opportunity. Kind regards, Weidner Customer Service
Great property and staffs are amazing|Recommended: YesI wouldn't have choose any where else but this property
Hi Lester, this is Jen from Customer Service. Thanks so much for the feedback, we appreciate hearing from our residents! Thank you again, Jen
Property is very nice... and they are located in a great area with great shops around|Recommended: YesThe staff is very courteous and helpful, the amenities are great Location is great with shops and food places close by
Hi Chad, we value hearing your feedback and knowing that you are enjoying your home along with the amenities that are available at Stoneleigh at the Reserve. Thank you for posting and for choosing to make your home here with us at a Weidner Community. Best, Weidner Customer Service
Friendly Community and peaceful even recommended for the Immigrants|Recommended: YesStaff, friendly community
Hi Vamsi, thank you for taking the time to post online regarding your residency with us. We value hearing your feedback and knowing that you are having a positive experience at Stoneleigh at the Reserve community - welcome home! Best, Weidner Customer Service
Quiet|Recommended: YesNice, quiet apartments and friendly staff.
Beautiful property, great staff, but can be noisy|Recommended: YesBeautiful property, great staff, but can be really noisy if you have people above you
I believe this is a safe community.|Recommended: YesIt's quite peaceful. A good area to live in.