N a|Recommended: YesN a
I think to many fees for what is offered. |Recommended: NoI would say becareful of long term renewal increases. Not A lot of incentives to stay. Parking is bad. I really wanted this to be my relax place to be but I don't feel that way. Lots of new staff from when I moved in. I could go on so let's just say I'm very disappointed.
Overall I think this complex is definitely putting the effort in and it shows |Recommended: YesHaving had a bad experience at my previous apartment I am happy to have found The Retreat I moved in in January and live in a 1 bedroom unit and I find it to be perfectly spacious Upon moving in the apartment was clean with very few damages we had to make note of. They also give you the cutest little welcome package with snacks, which were great as we were busy moving in and had no time for lunch. There was even a little gift for our dog, how cute I haven't had any issues with noisy neighbors, however often at night I'll hear people drive by with big booming stereos blasting rap music. Everyone is very nice though and says hi when you're out walking. Walking through it feels more like a neighborhood than an apartment complex. I feel very safe by myself or with my dog, even at night. The pool, gym, and grounds are great and well maintained. The faucet in the kitchen leaked at first, and maintenance was out same day and replaced it I'm in the office fairly often to pick up packages and the ladies are always cheery Sara is the absolute best, very helpful If you go in, definitely talk to her The website is great and makes paying rent super simple. The only real problem is parking, you have to be really strategic to get a good parking spot, but I am sure when they planned this complex they never expected to have such a high occupancy and at this point they probably can't do a whole lot to change it. Overall I think this complex is definitely putting the effort in and it shows It's in a great location, feels safe, and it totally worth the extra over The Peaks or Somerpointe.
Overpriced for the quality.|Recommended: NoI like the location but don't care for much about the complex or the people who live there.
Overpriced, hidden fees.|Recommended: NoOverpriced with a lot of hidden fees. They charge 10.95 to set up the water charges, then charge 3.95 a month admin fees. You can get better quality for much less next door and across the street. The only positive is the maintenance crew is phenomenal.
Hello Traci, Thanks so much for taking the time to post a review of your experience with us. I am happy to hear that you have been in contact with the Community Director and have discussed your concerns. We value your residency along with your choice to call Retreat at Speedway your home. Kind regards, Kristie - Customer Service
A comfortable place to live |Recommended: YesThe Retreat is nicely located and is kept very clean.
Hi Emma, thank you for the 3 star review. I will be sure to pass this onto the team. Take care, Wendee-Customer Service
Staff|Recommended: NoThe apartment was fine but every time I had a question I would contact the girls in the office. They were very nice and friendly but none of them knew policy or procedure. Also on multiple occasions I would be told one thing and then something different from one of the other girls. Moving out has been a hassle, no one in the office can tell me exactly what I owe for breaking the lease. I have been told about five different amounts for the fees and every time I show up with that amount that I had been told, the next person tells me I owe something else. It is very frustrating when you can not get a straight answer, especially when its concerning money.
Hello Amber, My apologies for the frustration you have experienced and thank you for bringing it to our attention. I am happy to hear that you have been in contact with the Community Director and have received the requested information. If you are in need of any further assistance, please do not hesitate to let us know. Kind regards, Kristie - Customer Service
Living here is ok but the office staff sucks when it comes to customer service. |Recommended: NoI've been here going on two years so I know how it feels to be treated well by the front staff. The current office staff needs training in customer service. I've come in a couple of times and have been give dirty looks because I am interrupting them, the new assistant manager has no customer service skills. Today I went in to ask what my water bill was because I accidently deleted the email. I was told she was in the middle of a report and I should guess the amount or wait till after the first. I would have been happy if she took my apartment number and phone number and called me back when she was free. On another occasion I have walked in and they have been in the middle of something not with a resident and instead of saying take a seat I will be with you in a minute they look a you and go back to what they were doing. I know how the office should treat their residents because I was here when Kara, Karlie and Olga were working here. Might I suggest bringing back Saysha to train these women. I will be here until I purchase my home and I will refer people to this complex but I will follow up with it's a nice place to live as long as you don't ever have to speak to someone in the office.
Hello Yushuenta, My apologies if you have had an experience that was anything less than courteous and professional. Thank you for taking the time to bring this to our attention as hearing your feedback gives us the opportunity to work toward making an improvement. I value your feedback along with your choice to call The Retreat at Speedway your home. Kind regards, Kristie - Customer Service
Very beautiful and nice people. Its the perfect home for me.|Recommended: YesI heard that people are being evicted or sent to court for non payment but they have proof of payment from their bank statements. Now I am just concerned about how i should pay because I don't need that happening to me. I don't just have a lot of money to make 2 payments at once.
Hello Candy, I'm Kristie from the Customer Service department and I wanted to thank you for posting. I am happy to hear that you are enjoying your home and feeling comfortable. If you are having any apprehension regarding payment please feel free to call or drop into the office and we can confirm your set up and answer any questions that you may have. Kind regards, Kristie - Customer Service
Disappointed poor management |Recommended: NoLocation
Hi Alexandra, this is Wendee from Customer Service. Thank you for letting us know about your concerns and giving us the opportunity to improve. For your convenience, you can reach me directly at firstname.lastname@example.org. Wendee
Safe, Clean and Safe|Recommended: YesAs stated above...not bad aside from the annoyingly loud above neighbors.
Hi James, this is Wendee form Customer Service. Thanks so much for your review. We love to hear from our residents. I will pass your kind words along to the site. Take care, Wendee
Great place|Recommended: YesBetter then other apartments i have lived at
Hi James, this is Wendee from Customer Service. Thank you for letting us know about your concerns and giving us the opportunity to improve. For your convenience, you can reach me directly at email@example.com. Wendee
Very quiet. |Recommended: YesPeople pretty much keep to their self and its very quiet. Rents a little high for the space there is a washer and dryer so no more laundry trips.
Good but could be lot better|Recommended: YesIt could be better for the price you pay, is good but they could do a lot better and more for the residents. Service at the front desk is average.