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How do I login to my RENTCaf Resident Portal?
You will login using the same email and login that you used to complete your online application. Find the portal login at WeidnerResident.com
Is there a smart phone app for the RENTCaf Resident Portal?
Yes! Below are links to the app in the Apple iOS store for iPhones and the Google Play Store for Android. 
App Store: iPhone
Google Play: Android

How do I submit a maintenance request in the new portal?
Login to your new RENTCaf Resident Portal and select the "Maintenance" button. Choose a Category from the list. Sub Category and Location are optional should you need to clarify these details. Please include a full description of the maintenance issue you are having. Make sure to include any access instructions where needed, like "watch for dog." Define the Permission to Enter - "Yes" means they may enter while you are not there; "No" will require you to arrange a time for maintenance to enter. You can attach a photo relating to the incident if needed or desired in the attachment portion. Hit "Submit" and your request will be sent to your office team to promptly address. See video below.
How do I make a payment?
Pay online through your RENTCaf Resident Portal with Credit, Debit, or directly from your bank account with eCheck. We also take payment from Walk-In Payment Service (WIPS) providers, where you can pay with cash or check. Details on how to setup your account and pay below. (Copies will also be available in the office)
Online Payment
1) Once your new card or account is loaded and verified, click the Make Payments tab.
2) Click "Make a One-time Payment"
3) Select the account or card you setup and enter value you wish to pay
4) Click Next
5) Check the box next to I have read and accept the Terms and Conditions
6) Click "Submit Payment"
Walk-In Payment Center (WIPS)
1) Log in to your Resident Portal and Click Payments
2) Click on the Payment Accounts tab
3) Click the link Walk in Payment Systems and you will be prompted to put in your phone number to Complete your cash payment
4) Put in your email or phone number to receive a digital copy of your payment barcodes or click Print Instructions to print a paper copy of your payment barcodes.
5) Find a payment location by clicking Find a Store or search for one of the accepted providers from your barcode sheet
6) Bring your payment barcodes to your preferred payment center location and have the cashier follow the instructions to complete payment. Be sure to get a copy of your payment confirmation receipt to keep for your records.
Please Note: A processing fee of $3.99 will be applied. Maximum payment amounts differ by location, so be sure your location can accept payment to cover 100% of your charges as all payments must be made in full in a single payment to properly complete payment via WIPS.
How do I setup my Resident Portal to make a payment?
eCheck / Bank Account Setup
PART 1
Login to your Resident Portal.
Setup payments by going to "Payment Accounts"
Click "Add Bank Account"
Enter name for your account to help remember which you are using
Enter Routing Number
Re-enter Routing Number
Enter Account Number
Re-enter Account Number
Select Account Type Checking Account
Click "Save"
A small deposit will be made in your account within 3 business days to verify your account information.

PART 2
After the 3 day processing period, login to your Resident Portal again
In the "Payment Accounts" tab, select the "Verify" button next to the added account
The deposit paid to your bank account will be labeled BANK VERIFY. This is the dollar amount youll need to enter to verify your account.
NOTE: A payment cannot be made until your banking account is verified. This may take up to 3 business days, so please ensure this is completed in a timely manner to avoid late payments.
Debit Card / Credit Card Setup
Login to your Resident Portal.
Setup payments by going to "Payment Accounts"
Click Debit or Credit
Enter the Name on Card
Enter the Card #
Enter the Expiration Month and Expiration Year
Enter the Billing Zip Code 
Check the acknowledgement agreeing to the processing fee
Check acknowledgement of Terms & Conditions
Note: Ensure you have updated your billing address for whatever card you are using to your new address
Walk-In Payment Center (WIPS) Setup
Login to your RENTCaf Resident Portal
Under Payments, go to the "Payment Accounts" tab
Scroll down to the link labeled Walk in Payment Services
Enter your email or phone number to digitally receive your payment barcodes, or click Print Instructions to print your barcodes.
Bring these barcodes to one of the participating Walk In Payment Service providers.
Have the cashier follow the instructions provided to complete payment on our behalf.
Be sure to collect your confirmation of payment receipt for your records.
NOTE: WIPS is unable to accept partial payments; 100% of the amount owed must be paid when using a WIPS provider.
What are the fees for payments?
eCheck Fee: $0! FREE!


Canada:
Credit Card Fee: 1.75%
Debit Card Fee: 0.75%

United States:
US Credit Card Fee: 2.5%

US Debit Card Fees: 
$3.95 if payment is less than $1,000
$4.95 for payments between $1,000 and $2,000
$9.95 for payments over $2,000

WIPS(Walk-In Payment System) Fee: $3.99

NOTE: WIPS is unable to accept partial payments; 100% of the amount owed must be paid when using a WIPS provider.
What if I have a roommate to split payments with and need to pay with a Walk-In Payment Service (WIPS)?
If your roommate uses online payments, please have them pay their portion first. Then your account will reflect just your portion to be paid, and WIPS can process the payment.
 
If both you and your roommate pay with WIPS, you will need to consolidate funds before going to a WIPS location to process the payment. This will also save on processing fees!
When are payments considered late?
Late fees vary by region and property within Weidner. Please review your lease or check with your office team.
How do I pay if I am late?

Your lease stipulates that we do not accept non-certified forms of payment or partial payments after the late date.

When this occurs, you will no longer be able to pay with eCheck, and all balances are due in full; partial payments cannot be accepted. We still allow credit card and debit card payments online along with WIPS payments for the balance due. 

 
 
Residents New to Weidner
My community was just purchased by Weidner; how do I sign up for my new RENTCaf Resident Portal?
You will receive an email the invitation that will be sent to the same email address used by your previous management or that you have provided the office upon change of management.
Will my payment/account information transfer over to the new system, or will I have to set that up again?
You will have to set your payment details up again in this new system. Your information will not transfer over.
I currently have recurring payments. Do I need to set them up again?
Yes. And there's good news! You can also split recurring payments with your roommates as a percentage! This will include your variable payments like utilities.
What if I didn't get my invite email?
Please contact your leasing office and we will verify your email address and re-send the invitation.