Weidner Spotlight on Elaine Gough![/caption] Its time to shine the Weidner spotlight again and give an employee-appreciation shout-out to our latest rock star, Elaine Gough! Elaine handles YARDI help desk tickets for Weidner's Technology – Software Systems department, and is an essential asset to the Weidner team. You could say Elaine is a bit of a YARDI Superhero – when shes not busy being an all-round Weidner rock star! Elaine exemplifies the Weidner value of responsiveness in her daily interactions with everyone she comes in contact with. She is on call 24/7 and, as COO Jack OConnor said it best, Elaine has the YARDI Help Desk operating as a, truly, a well-oiled machine. Elaine provides fast, efficient and timely help. Her value to the company is indispensable. Elaine began her residential property management career at the age of 22. She began her career with Weidner Apartment Homes at Colonial Square Apartment Homes in Bellevue, WA, until she got offered the YARDI support help-desk position where she has been ever since! Elaines favorite aspect of her job is being able to problem-solve, and help identify a solution for the property teams. Elaine handles between 1,600 and 2,000 support tickets per month, so being called a superhero by her coworkers is no understatement! No matter what the problem is, Elaine is there to save the day! When asked about Elaine, Vice President of Operations, Lonna Torchia, stated that Elaine was a YARDI extraordinaire! She responds to phone calls, tickets, and emails with urgency at all hours of the day and night. No ticket goes untouched for more than 24 hours when Elaine is around. If youve ever talked with Elaine, or been on the receiving end of her assistance online, you know that she is supremely efficient, that shes definitely assertive, and that she takes a great deal of pride in her job. Elaine truly exemplifies the rules of successful management. I have never met anyone who has a stronger work ethic than Elaine, says Director of Software Systems, Jodie Wade. She is an amazing team player, very trustworthy, always willing to help, and regularly goes above and beyond. I truly feel blessed to have Elaine on my team. In her downtime, Elaine loves to go fishing and hunting. Her favorite spot is Pot Holes in Eastern Washington where she goes bass fishing, and never fails to catch the biggest one. When at home, Elaine spends a lot of time with her rescue dog, Gunner and her three cats, Bass, Rocky, and Sissy. Heres two Elaine Fun Facts: she has a twin brother, and her husband also has a career in residential property management, working as the maintenance supervisor for Sunrise Lane Apartment Homes in Everett, WA. Stand in the spotlight, Elaine! We applaud you and your hard work. Thank you for making the customer service to our communities just a little bit easier! Do you have someone you'd like us to feature in an employee appreciation post? Let us know by sending a Zen Desk support ticket to PR! -The Weidner Team
